This qualification provides a pathway to work in customer service roles across a variety of industries. Examples of roles relevant to this qualification include Customer Service Officer, Sales Consultant, Call Centre Operator Information, Officer Client and Contact Officer.
DurationThroughout this nationally recognised course, alffie's friendly team will assist students in developing skills and knowledge that will enable students to work confidently and effectively in a customer support role. This course focuses on delivering and monitoring a service to customers, offering advice on products and services and assisting and processing customer complaints.
This qualification provides a pathway to work in customer service roles across a variety of industries. Examples of roles relevant to this qualification include Customer Service Officer, Sales Consultant, Call Centre Operator Information, Officer Client and Contact Officer.
This course is delivered online through written and audiovisual lesson material and interactive assessment activities.
Alffie is a registered training organisation (RTO Code 41206) delivering industry leading online education.
We are passionate about education and the empowerment it brings to our students. Our dedicated team of student coaches, qualified assessors and work placement coordinators work to support students while studying with alffie.
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