This qualification provides a pathway to work in customer service roles across a variety of industries. Examples of roles relevant to this qualification include Customer Service Officer, Sales Consultant, Call Centre Operator Information, Officer Client and Contact Officer.
DurationThroughout this nationally recognised course, alffie's friendly team will assist students in developing skills and knowledge that will enable students to work confidently and effectively in a customer support role. This course focuses on delivering and monitoring a service to customers, offering advice on products and services and assisting and processing customer complaints.
This qualification provides a pathway to work in customer service roles across a variety of industries. Examples of roles relevant to this qualification include Customer Service Officer, Sales Consultant, Call Centre Operator Information, Officer Client and Contact Officer.
This course is delivered online through written and audiovisual lesson material and interactive assessment activities.
Alffie is a registered training organisation (RTO Code 41206) delivering industry leading online education.
We are passionate about education and the empowerment it brings to our students. Our dedicated team of student coaches, qualified assessors and work placement coordinators work to support students while studying with alffie.
This 1 day course will enable you to develop a collaborative approach to negotiation and create better outcomes for you and your organisation. You will learn how to plan your negotiations for positive, long-term results and how to establish and build rapport.
Enhance your leadership capability with on-demand professional coaching. Leadership Coaching offers professional coaching that will challenge and support you to be a highly effective leader and empower you to reach greater levels of performance.
This qualification would apply to individuals with various job titles including executive officers, program consultants and program coordinators. Individuals in these roles may possess substantial experience in a range of settings but seek to further develop their skills across a wide range of busi...
This course is suitable for anyone who wants to gain a deeper understanding of themselves and how they can use that knowledge within their own workplace - or to forward their career.
This qualification is suited to the needs of individuals who possess either specialised or broad areas of significant theoretical business skills and knowledge that they would like to develop to create further educational or employment opportunities for themselves.
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