This qualification provides a pathway to work in customer service roles across a variety of industries. Examples of roles relevant to this qualification include Customer Service Officer, Sales Consultant, Call Centre Operator Information, Officer Client and Contact Officer.
DurationThroughout this nationally recognised course, alffie's friendly team will assist students in developing skills and knowledge that will enable students to work confidently and effectively in a customer support role. This course focuses on delivering and monitoring a service to customers, offering advice on products and services and assisting and processing customer complaints.
This qualification provides a pathway to work in customer service roles across a variety of industries. Examples of roles relevant to this qualification include Customer Service Officer, Sales Consultant, Call Centre Operator Information, Officer Client and Contact Officer.
This course is delivered online through written and audiovisual lesson material and interactive assessment activities.
Alffie is a registered training organisation (RTO Code 41206) delivering industry leading online education.
We are passionate about education and the empowerment it brings to our students. Our dedicated team of student coaches, qualified assessors and work placement coordinators work to support students while studying with alffie.
This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others.
The Certificate IV in Marketing and Communication is designed to introduce students to basic marketing concepts while developing a comprehensive understanding of consumer behaviour, leadership skills and networking.
This unit describes the performance outcomes, skills and knowledge required to transcribe from an audio source using keyboarding techniques and to produce accurate texts.
Sales And Customer Service training is offered by Drake Training. Drake Training and our partners provide customized training covering the full suite of Microsoft Desktop Applications at Foundations, Intermediate and Advanced Levels.
This course is designed for those with supervisory or management responsibilities in a workplace. It aims to familiarise participants with the knowledge and skills necessary to apply the principles of risk management as an integral part of an effective WHS management system. Supervisors and other l...
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