Highly effective leaders and managers need to understand and have challenging and effective conversations and consider the risks associated with poor quality communication.
Highly effective leaders and managers need to understand and have challenging and effective conversations and consider the risks associated with poor quality communication.
In this workshop participants will develop an awareness of how their skills and style will influence the quality of conversations happening day to day.
The workshop consists of 2 highly interactive sessions where participants are introduced to various models and techniques and have the opportunity to practice their skills to feel confident having different kinds of conversations.
The workshop helps unpack challenging conversations from a range of perspectives and explores approaches to help successfully navigate difficult topics in a confident way.
Target Audience
Ideally suited to managers and leaders to help them unpack and better prepare for challenging conversations. Participants will be required to complete reading of pre-coursework prior to attending.
During the workshop, there will be an opportunity to:
understand what makes a good quality conversation
explore your own skills and style when communicating with others
learn and practice various models and techniques
increase awareness of different perspectives within conversations
identify and practice the interpersonal skills required to have effective conversations
About us
Organisation Development is an approach that puts people at the heart of change, emphasises creativity and innovation, and positively affects organisational performance. The OD Team uses complementary and disparate specialisms working together to deliver the University aims and aspirations.
Our Employee Development interventions improve the leadership, people management and personal effectiveness of University staff as individuals.
Our Organisation Development interventions develop and improve the system (culture, strategy, structure and process) of the University, growing organisational capability through alignment of strategy, structure, management processes and people.
MRT Group is an independent consulting, development and training company, offering a wide range of training, development, coaching and facilitation.
The qualification has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
To support your career we provide fully accredited courses so that you do not face any problem getting a job or receiving a promotion in your workplace!
Conflict is the single largest cause of poor performance, dissatisfaction and job turnover. The aim of conflict transformation is to reduce the level of conflict in the workplace through a proactive approach. Increasingly, it is seen as having more of the answers than conflict management techniques
Workplace conflict is inevitable and unavoidable, but when it becomes detrimental, it may impact recruitment, productivity, creativity, retention, and ROI.
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