Highly effective leaders and managers need to understand and have challenging and effective conversations and consider the risks associated with poor quality communication.
DurationHighly effective leaders and managers need to understand and have challenging and effective conversations and consider the risks associated with poor quality communication.
In this workshop participants will develop an awareness of how their skills and style will influence the quality of conversations happening day to day.
The workshop consists of 2 highly interactive sessions where participants are introduced to various models and techniques and have the opportunity to practice their skills to feel confident having different kinds of conversations.
The workshop helps unpack challenging conversations from a range of perspectives and explores approaches to help successfully navigate difficult topics in a confident way.
Target Audience
Ideally suited to managers and leaders to help them unpack and better prepare for challenging conversations. Participants will be required to complete reading of pre-coursework prior to attending.
During the workshop, there will be an opportunity to:
understand what makes a good quality conversation
explore your own skills and style when communicating with others
learn and practice various models and techniques
increase awareness of different perspectives within conversations
identify and practice the interpersonal skills required to have effective conversations
About us
Organisation Development is an approach that puts people at the heart of change, emphasises creativity and innovation, and positively affects organisational performance. The OD Team uses complementary and disparate specialisms working together to deliver the University aims and aspirations.
Our Employee Development interventions improve the leadership, people management and personal effectiveness of University staff as individuals.
Our Organisation Development interventions develop and improve the system (culture, strategy, structure and process) of the University, growing organisational capability through alignment of strategy, structure, management processes and people.
This course is available to managers/team leaders only. It is for you if you want some ideas as to why some people’s behaviours are difficult or challenging and (more importantly) about how to manage such situations.
Within a team it is inevitable that we will encounter differences of opinion. Most of us actively avoid conflict, yet some of the most successful companies encourage disagreement and collaborative resolution.
Individuals can find themselves in situations of conflict in a variety of roles, particularly those which involve them dealing with customers or the general public. These qualifications are suitable for anyone who may encounter/ have to deal with conflict, in whatever form or setting this may occu...
MRT Group is an independent consulting, development and training company, offering a wide range of training, development, coaching and facilitation.
Increasing numbers of people have to deal with difficult people and situations at work. Whilst it is commonplace to face conflict on a regular basis, if the issues are left un-addressed, they are likely to cause severe stress, poor performance, damaged credibility and declining morale for those inv...
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