Highly effective leaders and managers need to understand and have challenging and effective conversations and consider the risks associated with poor quality communication.
DurationHighly effective leaders and managers need to understand and have challenging and effective conversations and consider the risks associated with poor quality communication.
In this workshop participants will develop an awareness of how their skills and style will influence the quality of conversations happening day to day.
The workshop consists of 2 highly interactive sessions where participants are introduced to various models and techniques and have the opportunity to practice their skills to feel confident having different kinds of conversations.
The workshop helps unpack challenging conversations from a range of perspectives and explores approaches to help successfully navigate difficult topics in a confident way.
Target Audience
Ideally suited to managers and leaders to help them unpack and better prepare for challenging conversations. Participants will be required to complete reading of pre-coursework prior to attending.
During the workshop, there will be an opportunity to:
understand what makes a good quality conversation
explore your own skills and style when communicating with others
learn and practice various models and techniques
increase awareness of different perspectives within conversations
identify and practice the interpersonal skills required to have effective conversations
About us
Organisation Development is an approach that puts people at the heart of change, emphasises creativity and innovation, and positively affects organisational performance. The OD Team uses complementary and disparate specialisms working together to deliver the University aims and aspirations.
Our Employee Development interventions improve the leadership, people management and personal effectiveness of University staff as individuals.
Our Organisation Development interventions develop and improve the system (culture, strategy, structure and process) of the University, growing organisational capability through alignment of strategy, structure, management processes and people.
To improve professional confidence of social care practitioners in Managing Challenging Conversations & Conflict Training to assist in successfully employing professional curiosity in a social care context.
Build their confidence to deliver your message, build relationships, manage teams, projects and their time
you will learn about the different types of conflicts that can arise in the workplace and the strategies and approaches that can be used to resolve them.
Conflict: 3 hours Equip ability to avoid disputes and to deal with them effectively, differences between conflict & disagreement, most common causes, when difficulties arise and confidently “nip it in the bud”, different approaches, practice techniques to manage emotional conversations.
This course is intended for anyone who deals with customers particularly over the telephone. It is particularly effective for workers in a call centre environment. However, the course has many applications and can be used to develop all sorts of customer service issues.
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