Change Management (Foundation and Practitioner)

One of the challenges facing organisations today is how to modify the business through regular change initiatives, with minimum disruption and maximum gain.

Research suggests that 70% of projects fail to secure their anticipated benefits because organisations install new systems, processes or practices, but fail to implement the change fully – people are not sufficiently equipped for or committed to, the new ways of working to sustain them.

This demonstrates an obvious need for professionals to supplement traditional project and business management skills with skills in change leadership.

Who should attend?

This course is designed for individuals involved in change initiatives who require a working knowledge of the key principles of change management, who need to know the terminology used and some of the theory behind the practice, including:

• Change managers and aspiring change managers.

• Key staff involved in the design, development and delivery of change programmes.

• Change leaders (e.g. Sponsors).

• Change agents (e.g. Business Change Managers).

• Change implementers (e.g. programme and project managers).

• Change support (e.g. PMO) and operational line management.

Objectives

Foundation

Key objectives are to:

• Explain the current context of change and how this is evolving.

• Understand major drivers of change and the organisational context of a change including the effects of organisational culture.

• Describe different approaches to planning and delivering change, including the value of collaborative ‘co-design’ approaches.

• Assess the impact of change and identify ways to support people through change, developing strategies to overcome resistance and build motivation for change.

• Support people who are in key change roles and help them build an effective change team.

• Explain how understanding of human dynamics and organisational context is changing the way we approach change.

• Analyse stakeholders and power dynamics to develop appropriate engagement strategies and develop effective communication and engagement plans for change.

• Identify different types of measurements that can be used to track the effectiveness of change management activities and apply change analytics for change management

• Prepare for the Foundation exam.

Practitioners

In addition to the application of Foundation learning, Key objectives are to:

• Apply key principles to define what needs to be learned by those involved in a change initiative.

• Understand how to provide effective and developmental feedback to support others through change.

• Apply coaching principles when supporting change leaders at every level.

• Demonstrate how to recognise and deal with different sources of conflict during change.

• Consider effective ways to facilitate groups to enable collaboration and co-design of change..

• Understand ways to sustain change by identifying organisational levers, adoption approaches and reinforcing systems to help embed change in an organisation.

• Prepare for the Practitioner exam

Key Topics

Foundation

The Foundation course provides a working knowledge of the key principles of Change Management and addresses:

• Organisational context

• Organisational approach

• People and change

• Change leadership and teams

• Stakeholder engagement

• Communication

• Work of the Change Manager

Practitioner

The Practitioner course looks at applying all areas of the Foundation course and includes:

• Sustaining change

• Learning for change

• Coaching for change

• Handling conflict in change

• Facilitation for co-design

• Practitioner exam guidance

• Practice Practitioner exam questions