Everyone benefits from the effects of excellent coaching and mentoring. A good coach and mentor helps people find the right answers sooner, and without them going through the pain of trial and error learning.
DurationEveryone benefits from the effects of excellent coaching and mentoring. A good coach and mentor helps people find the right answers sooner, and without them going through the pain of trial and error learning.
This one-day Coaching and Mentoring course will help you develop specific skills, such as suggestive questioning, constructive feedback, confidence building, motivation, communication and reasoning skills. In addition, you will learn to mentor people by being an exemplar of the characteristics you wish to see in others.
Coaching and Mentoring Training Course Overview
This course is split into four sections:
Definitions of coaching and mentoring.
We begin by defining exact meanings of the terms “coaching” and “mentoring”. What do they have in common? How do they differ? What skills do they require from us? We will give you our definitions, and we will ask you for yours. We will create a template for each skill set, coaching and mentoring. Then we will use the templates to assess your current strengths and weaknesses.
Self-analysis / personal learning outcomes.
We analyse your current strengths and relative weaknesses against the list of coaching and mentoring skills.
The aim is twofold, to play to your strengths and to eliminate weaknesses. Eliminating weaknesses is the most important, because it only takes one obvious error or omission to ruin your performance as coach or mentor.
We will ask you to write down your personal learning outcomes, for the course.
How to develop specific coaching skills.
We explore coaching skills in more detail:
Main topics: Clear communication. Reasoning skills. Emotional intelligence.
Subset skills: Suggestive questioning, constructive feedback, performance management, confidence building.
How to develop mentoring skills.
Now we turn our focus onto the more profound form of teaching, mentoring. You have heard it said, “Actions speak louder than words”. It is true.
If you tell your trainees to do X, but they see you not doing X, then all your earlier training is wasted. It is not enough to talk the talk, we must also walk the walk.
Mentoring and role modelling are more profound because they contain strong moral, ethical and character-based components. We must consistently be what we want to see. We will investigate the moral, ethical and character-based qualities we need to be effective mentors.
Learning Outcomes:
Become a better coach and mentor and help others to achieve their goals
Use questions to guide people; rather than instructions to tell them
Help others to set and achieve worthwhile goals
Encourage others to build plans that will achieve their goals
Develop more confidence in yourself and others
Give constructive feedback in a way that inspires positive change
Become a role model: Mentors often teach by role modelling
Soft Skills Training
Soft skills training is the name given to panoply of skills that will help you to inspire a positive response from everyone you work with.
"Soft skills" is a generic term that denotes many subset skills, meaning that there are many skills falling under the general heading, "soft skills".
They Include:
Communication skills - The proper use of your words.
Conflict management skills - The proper way to handle emotional situations.
Proper use of non-verbal communication skills.
Motivation - The proper way to inspire action.
Soft skills are vital skills because you need to manage the behaviour of other people.
Leaders and managers especially need to be master practitioners of the soft skills because they need to get the maximum quality and quantity of work done, by the team, in the minimum amount of time and effort. Unfortunately, some managers are not good at handling people: they are renowned for their lack of skill at handling people.
Here are some specific notes on how to improve your soft skills.
1. Communication skills
You need your communication to be clear, convincing and memorable.
Above all your communication needs to be clear and distinct; meaning, that other people must understand you.
They don't always have to agree with you, but they must understand you. You must be able to make your message understood.
In order to be clear and distinct, you need to work out the main gist of your message in advance.
Before you speak, THINK!
Decide what exactly you are trying to make the other person believe is true.
Then say it clearly: use exact language.
Convincing: Let us assume that you are clear, so they understand what you mean, but they don't necessarily agree with you.
Ideally they should understand you and agree with you.
You want that
Now they know what you think, your second task is to give them reasons to believe.
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