Coaching For High Performance

Dealing with tricky performance issues can fill people with dread and it can sometimes be very difficult for managers to find a way to motivate their staff. Meanwhile, appraisals are often seen as nothing more than a tick box exercise.

When all is going well it can seem easy but when the going gets tough it can call on the very best communication skills to handle problems as they arise.

This course takes an in-depth look at how coaching and structured feedback can support day to day performance management. We examine how to plan and deliver effective and worthwhile appraisals so that managers can develop their staff and get the very best out of the unique individuals on their teams.

Many people managers struggle with giving feedback on performance. This course covers all aspects of people management from the setting of objectives, through to coaching and giving feedback (both good and bad), to how to conduct an effective appraisal meeting with appropriate follow up.

Outcomes:

• Understand what the whole performance management process is trying to achieve
• Understand how to use day to day performance management to build teams, create commitment and increase motivation
• Learn and practice how to use a coaching approach to develop people and address issues
• Be able to give feedback, both positive and negative, and maintain positive working relationships
• Gain increased confidence in preparing for appraisal meetings
• Understand the scope of appraisal meetings and how to conduct them effectively
• Know how to follow up on appraisals
• Know how to set expectations/targets and evaluate performance
• Gain increased confidence in your people management skills