This Communicating for Success training course has been developed specifically with the needs of today’s workforce in mind. It looks at how to communicate effectively, finding the balance needed to motivate your team and achieve results while retaining their respect.
Communicating for Success
Description
“Research indicates that 93% of our message is “how” we communicate and 7% is the content or the “what.”
Good communication skills for managers and team members are vital and most managers recognise that communication skills are essential in business.
Both managers and team members need to be able to communicate, build relationships and work with individuals at all levels and their behaviour and interpersonal skills can affect others both positively and negatively.
Course Overview
This Communicating for Success training course has been developed specifically with the needs of today’s workforce in mind. It looks at how to communicate effectively, finding the balance needed to motivate your team and achieve results while retaining their respect.
It also examines best practice for communicating under pressure, and the best approach to use when working with difficult or confrontational team members.
The programme will allow delegates to develop a greater awareness of the affect their behaviour has on others and increase their options when dealing with difficult staff, conflict or work-related problems.
Who is this course designed for?
Both managers and team members who need to communicate effectively with others and are looking for performance improvements on both an individual and team basis.
Course Content
• What makes people “difficult” to communicate with
• Eight types of difficult people at work and how to deal with them
• Using the Prime Directives – looking at three critical factors in establishing trust
• Conflict Handling Styles – looking at the five most common conflict handling styles
• Role Play dealing with the prime directive and conflict handling
• Barriers to Listening Effectively – Learning to listen properly
• Case Study – looking at the techniques and how you use them in a real work situation
• Negotiating positive outcomes – some quick tips on negotiating and how to apply them
• Action Plans
About Us
What We Do
Herefordshire & Worcestershire Chamber of Commerce is a Membership organisation that supports businesses across the two counties and beyond.
The Chamber makes it easy to collaborate and liaise with businesses in the area
“Not only with the fantastic networking events and breakfast clubs but to be part of a community that wants to improve and grow. I can highly recommend working with Beth Ingham.
Being new to Babington we had a meeting to introduce me to the Chamber. Her passion and knowledge really came through and coming away from the meeting I am excited to engage with the Chamber and its Members.”
– Babington Business College
We will help you develop and grow whilst you get on with business
Business owners are always looking for new opportunities to grow and meet other small business owners and expand their business network.
One of the fastest and most sustainable ways of doing this is to become a Member of the Chamber of Commerce. Many small businesses increase their business exposure and grow revenues through involvement in the Chamber.
Here are some great reasons to join the Herefordshire & Worcestershire Chamber of Commerce…
Make business contacts
The Chamber initiates numerous weekly business-to-business opportunities for networking and connecting with other local business professionals.
With a packed schedule of virtual and physical events, webinars, forums and conferences running throughout the year, you can choose your way to network.
Delegates will practise communicating in all four styles in order to gain a greater understanding of how to flex their own style to get the desired outcome from clients and colleagues.
Phased Approach This virtual course consists of three sessions of 4 hours each. We recommend a phased approach with an interval of at least one week between sessions. These intervals are used to apply the ideas acquired during each session in each participant’s normal work. This ensures that the ...
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