Understand the advantages of behaving assertively and the consequences of other types of behaviours
Communication & Assertiveness
Who will benefit?
Everyone can benefit from understanding how we communicate and learn to improve ones’ own communication for more effective interaction.
New teams or employees, or those dealing directly with the public, may benefit. Staff with line management responsibility and staff having to deal with difficult individuals, need to use assertive behaviour to achieve desired outcomes when dealing with people.
Why choose this course?
Any organisation relies on people within it to shape and drive objectives, which need to be clearly communicated. All personnel must increasingly be aware of communication styles and the importance of appropriate communication for the benefit of both the individual and the business.
Assertiveness is about “getting things done” while respecting the rights of others.
Benefits include being able to give and receive constructive criticism and producing joint solutions to problem areas and issues in a clear and speedy manner.
What delegates will learn
An appreciation of the goals of communication and the different types of communication
How to recognise and employ the key communication skills in the workplace
Transactional analysis theory and principles
How to give and receive feedback from colleagues
How to recognise different types of behaviours
Be able to define Assertiveness and learn how to be assertive
Understand the advantages of behaving assertively and the consequences of other types of behaviours
About us
What we do
Clemorton helps complex Global and National organisations, Start-ups, scale-ups and business owners across all sectors to become more effective through developing their Sales teams, Senior Leadership and Management populations as well as staff at all levels.
Our strength is our ability to help impact lasting behavioural change in individuals and teams approaches to their leadership, sales and business challenges.
We know you will be satisfied with your outcomes after working with us and offer a 100% money-back guarantee if you are not.
We do this by making them better equipped to handle the challenges that come their way. From Strategic Planning, Change Management, Leadership psychology and motivation, Decision Making, Negotiation, Sales and operational leadership; our experience in working in partnership with large and small teams and organisations allows us to blend theory and practice seamlessly to give groups and individuals different ways of working to increase results and overall staff satisfaction.
Clemorton have worked globally with over 500 organisations in more than 30 countries over the last 20 years and have collectively helped to develop well over 100,000 leaders and staff during that time.
CSR Initiatives mean the world to us…
Reducing our carbon footprint wherever possible and using tech to change our product and service to reduce our environmental impact.
Supporting local and international charities.
North Kent Training Service offers training for organisations across all sectors and individual learners in Kent, Medway and the South East. Courses include First Aid, Food Safety, Health and Safety and Business skills such as Time Management, Communication Skills and Management.
We deliver on promises, on time, within budget, every time
You will learn how to say ‘No’ without arguing or upsetting people and without feeling guilty.
Our Assertive Communication Skills course is ideal for anyone who wants to be more confident and assertive in their day-to-day communication.
You will learn about four classic behaviour types that we come across every day, and what they look like. Knowing about these is enormously empowering because it helps to give you a sense of assertiveness being a choice, rather than a gift that you have if you are lucky. How to stop embarrassment ...
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