Communication

Communication & Assertiveness

Who will benefit?

• Everyone can benefit from understanding how we communicate and learn to improve ones’ own communication for more effective interaction.

• New teams or employees, or those dealing directly with the public, may benefit. Staff with line management responsibility and staff having to deal with difficult individuals, need to use assertive behaviour to achieve desired outcomes when dealing with people.

Why choose this course?

Any organisation relies on people within it to shape and drive objectives, which need to be clearly communicated. All personnel must increasingly be aware of communication styles and the importance of appropriate communication for the benefit of both the individual and the business.

Assertiveness is about “getting things done” while respecting the rights of others.
Benefits include being able to give and receive constructive criticism and producing joint solutions to problem areas and issues in a clear and speedy manner.

What delegates will learn

• An appreciation of the goals of communication and the different types of communication

• How to recognise and employ the key communication skills in the workplace

• Transactional analysis theory and principles

• How to give and receive feedback from colleagues

• How to recognise different types of behaviours

• Be able to define Assertiveness and learn how to be assertive

• Understand the advantages of behaving assertively and the consequences of other types of behaviours