Communication

by MJ Plumridge Claim Listing

This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement.  This course is suitable for staff, managers, trustees and volunteers.

£750

Contact the Institutes

Fill this form

Advertisement

MJ Plumridge Logo

img Duration

6.25 Hours

Course Details

Communication (Delivering the Mission)

This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement.  This course is suitable for staff, managers, trustees and volunteers.

Course Aims

  • Define what communication is

  • Determine the importance of good communication for you and your organisation

  • Recognise the potential impact of bad communication 

Course Objectives

  • Establish how you and your organisation communicates (many different forms) 

  • Identify who your customers are

  • Experience a team working exercise

  • Consider how you may make a positive or negative impression 

Course Programme

  • Introductions and housekeeping

  • Course environment code

What is communication? (Customer Service)

  • Definition
  • How we communicate

  • Terminology (inclusive language)

  • Mission & Values 

  • Who are your customers?

  • Staff & Volunteer Roles

  • Team working

  • Personal Impact (positive pulling together)

  • Positive / Negative Impact

  • Surrey Branch

    56 Eaton Court, Boxgrove Avenue, Surrey

Check out more Business Communication courses in UK

Cosensa Logo

Report Writing

In this intensive, practical writing workshop, a business-writing specialist trainer will show you how to produce your documents quickly and effectively and get them to the top of the pile.

by Cosensa [Claim Listing ]
The Elocution Coach Logo

Corporate Communication

Our full and comprehensive training sessions are designed to improve communication in every aspect of your organisation, from internal to external. Our focus will always be on enhancing clarity, confidence, and conviction in your employee’s speech, turning common barriers into bridges.

by The Elocution Coach [Claim Listing ]
BARBRI Altior Training Logo

Business Writing

This informative one-day course is to help you improve your written communication skills and is relevant for both lawyers and support staff.  The course will give you tips on best practices; covering all types of professional business documents (e-mails, letters, attendance notes and reports). 

by BARBRI Altior Training [Claim Listing ]
Civil Service College Training Logo

Report Writing

This course gives you the skills to write persuasive and coherent reports.  It will help you organise information and – more importantly – communicate powerful ideas to support decision-making.  We shall work on how to make language work for us, and how to make reports look as good as they re...

by Civil Service College Training [Claim Listing ]
  • Price
  • Start Date
  • Duration
Clearly Financial Markets Professional Training Logo

Report Writing

Report Writing training is offered by Clearly Financial Markets Professional Training for all skill level. As a provider of in-house training Clearly Financial Markets are able to design and develop training courses to meet the specific needs of your organisation.

by Clearly Financial Markets Professional Training [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy