Communication

by MJ Plumridge Claim Listing

This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement.  This course is suitable for staff, managers, trustees and volunteers.

£750

Contact the Institutes

Fill this form

Advertisement

MJ Plumridge Logo

img Duration

6.25 Hours

Course Details

Communication (Delivering the Mission)

This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement.  This course is suitable for staff, managers, trustees and volunteers.

Course Aims

  • Define what communication is

  • Determine the importance of good communication for you and your organisation

  • Recognise the potential impact of bad communication 

Course Objectives

  • Establish how you and your organisation communicates (many different forms) 

  • Identify who your customers are

  • Experience a team working exercise

  • Consider how you may make a positive or negative impression 

Course Programme

  • Introductions and housekeeping

  • Course environment code

What is communication? (Customer Service)

  • Definition
  • How we communicate

  • Terminology (inclusive language)

  • Mission & Values 

  • Who are your customers?

  • Staff & Volunteer Roles

  • Team working

  • Personal Impact (positive pulling together)

  • Positive / Negative Impact

  • Surrey Branch

    56 Eaton Court, Boxgrove Avenue, Surrey

Check out more Business Communication courses in UK

GBC Learning Training Logo

Report Writing

Anyone, at any level, who wants to produce clear and compelling reports that will influence decision-making and initiate action. Different formats,

by GBC Learning Training [Claim Listing ]
HWGTA Logo

How to Communicate Professionally

This course teaches how to communicate in the right way to the right people. It also gives guidance on how to truly listen to people and thus motivate powerfully

by HWGTA [Claim Listing ]
BAND Logo

Communicating with Confidence

Communicating with confidence is ability to express yourself in clear,  open, honest and appropriately direct way that respects your own and other people’s rights. It is self-enhancing and expressive. This course will enable participants to build their confidence in communicating with others in ...

by BAND [Claim Listing ]
Portal Logo

CV Writing And Interview Skills

This course examines the ‘do’s and don’ts’ of CV writing and provides structured guidance, examples and insight into the components of an effective CV

by Portal [Claim Listing ]
The In-House Training Company Logo

Personal And Business Ethics

Every time a human being makes a decision and acts in a certain way, he or she is making an ethical decision. This decision is based upon all of their learning to that point in their lifetime and will be influenced by both the principles that they hold and the situation within which they find thems...

by The In-House Training Company [Claim Listing ]

© 2025 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy