Communication

by MJ Plumridge Claim Listing

This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement.  This course is suitable for staff, managers, trustees and volunteers.

£750

Contact the Institutes

Fill this form

Advertisement

MJ Plumridge Logo

img Duration

6.25 Hours

Course Details

Communication (Delivering the Mission)

This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement.  This course is suitable for staff, managers, trustees and volunteers.

Course Aims

  • Define what communication is

  • Determine the importance of good communication for you and your organisation

  • Recognise the potential impact of bad communication 

Course Objectives

  • Establish how you and your organisation communicates (many different forms) 

  • Identify who your customers are

  • Experience a team working exercise

  • Consider how you may make a positive or negative impression 

Course Programme

  • Introductions and housekeeping

  • Course environment code

What is communication? (Customer Service)

  • Definition
  • How we communicate

  • Terminology (inclusive language)

  • Mission & Values 

  • Who are your customers?

  • Staff & Volunteer Roles

  • Team working

  • Personal Impact (positive pulling together)

  • Positive / Negative Impact

  • Surrey Branch

    56 Eaton Court, Boxgrove Avenue, Surrey

Check out more Business Communication courses in UK

TPL Experience Logo

Communication

Communication Course Is Offered By TPL Experience

by TPL Experience [Claim Listing ]
Learn for Life Enterprise Logo

CV Writing

We teach digital skills, computer classes, Numeracy, Literacy, Functional Skills English, Maths, IT, languages, music, arts and crafts.

by Learn for Life Enterprise [Claim Listing ]
IIL Training Logo

Business Communication

This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace.

by IIL Training [Claim Listing ]
Ashley Howard Logo

Communication Skills

Communication Skills Course Is Offered By

by Ashley Howard [Claim Listing ]
Leicestershire County Council Logo

Communication Skills

LALS is a service within Leicestershire County Council’s Adults and Communities department. Our programmes are delivered at venues across the County, including Adult Learning centres, libraries, community centres, and some courses are also offered online. The service is regulated by Ofsted and is...

by Leicestershire County Council [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy