Communication (Delivering the Mission)
This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement. This course is suitable for staff, managers, trustees and volunteers.
Communication (Delivering the Mission)
This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement. This course is suitable for staff, managers, trustees and volunteers.
Course Aims
Define what communication is
Determine the importance of good communication for you and your organisation
Recognise the potential impact of bad communication
Course Objectives
Establish how you and your organisation communicates (many different forms)
Identify who your customers are
Experience a team working exercise
Consider how you may make a positive or negative impression
Course Programme
Introductions and housekeeping
Course environment code
What is communication? (Customer Service)
How we communicate
Terminology (inclusive language)
Mission & Values
Who are your customers?
Staff & Volunteer Roles
Team working
Personal Impact (positive pulling together)
Positive / Negative Impact
We Build Good Practice
We provide a wide range of training courses, webinars and services for the charitable, voluntary and hospice care sector, delivered in a professional yet approachable way, reinforcing good practice, building confidence and encouraging a positive 'can do' culture
About Us
Specialist Trainers to the Charity Sector
Our philosophy is to provide the charitable, voluntary, hospice and air ambulance sector with professional, approachable, affordable training and other associated services.
Our work combines an element of Eastern and Western thinking, involving a positive, constructive approach towards people, thinking and ideas (generosity of spirit, patience, graciousness, a lack of criticism or negative culture). Guidance and support of others, taking them on 'their' journey is at the heart of what we do.
We pride ourselves in providing a personal service to all our clients, which is both professional and friendly. Our training is relaxed yet focused and backed up with high-quality training materials and course evaluation. Small group or one-to-one coaching is also available.
We were established in January 2007. Since then we have gone on to work with over 450 organisations across the UK, Jersey, Denmark and France, from small community groups to large charities, local infrastructure organisations (i.e CVS' , Voluntary Actions etc) and local authorities (community engagement, library services and trading standards).
Although we are based in Surrey, our services can be delivered wherever you are in the UK or abroad. If we can be of service to you in any way, then do please contact us.
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