Communication

by MJ Plumridge Claim Listing

This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement.  This course is suitable for staff, managers, trustees and volunteers.

£750

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img Duration

6.25 Hours

Course Details

Communication (Delivering the Mission)

This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement.  This course is suitable for staff, managers, trustees and volunteers.

Course Aims

  • Define what communication is

  • Determine the importance of good communication for you and your organisation

  • Recognise the potential impact of bad communication 

Course Objectives

  • Establish how you and your organisation communicates (many different forms) 

  • Identify who your customers are

  • Experience a team working exercise

  • Consider how you may make a positive or negative impression 

Course Programme

  • Introductions and housekeeping

  • Course environment code

What is communication? (Customer Service)

  • Definition
  • How we communicate

  • Terminology (inclusive language)

  • Mission & Values 

  • Who are your customers?

  • Staff & Volunteer Roles

  • Team working

  • Personal Impact (positive pulling together)

  • Positive / Negative Impact

  • Surrey Branch

    56 Eaton Court, Boxgrove Avenue, Surrey

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