We Build Good Practice
We provide a wide range of training courses, webinars and services for the charitable, voluntary and hospice care sector, delivered in a professional yet approachable way, reinforcing good practice, building confidence and encouraging a positive 'can do' culture
About Us
Specialist Trainers to the Charity Sector
Our philosophy is to provide the charitable, voluntary, hospice and air ambulance sector with professional, approachable, affordable training and other associated services.
Our work combines an element of Eastern and Western thinking, involving a positive, constructive approach towards people, thinking and ideas (generosity of spirit, patience, graciousness, a lack of criticism or negative culture). Guidance and support of others, taking them on 'their' journey is at the heart of what we do.
We pride ourselves in providing a personal service to all our clients, which is both professional and friendly. Our training is relaxed yet focused and backed up with high-quality training materials and course evaluation. Small group or one-to-one coaching is also available.
We were established in January 2007. Since then we have gone on to work with over 450 organisations across the UK, Jersey, Denmark and France, from small community groups to large charities, local infrastructure organisations (i.e CVS' , Voluntary Actions etc) and local authorities (community engagement, library services and trading standards).
Although we are based in Surrey, our services can be delivered wherever you are in the UK or abroad. If we can be of service to you in any way, then do please contact us.
This one-day course explores key elements of customer service and its importance to the overall customer experience and to the organisation in respect of its reputation, wider community benefit and long-term survival.
This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement. This course is suitable for staff, managers, trustees and volunteers.
Our training is relaxed yet focused and backed up with high-quality training materials and course evaluation. Small group or one-to-one coaching is also available.
Our training is relaxed yet focused and backed up with high-quality training materials and course evaluation. Small group or one-to-one coaching is also available.
This is a 1 day course (day 1 of our 3 day workshop) and therefore is seen as an introduction to the Assertiveness model only. The course allows participants to identify specific areas in life they would like to change.
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