COURSES OFFERED BY MJ PLUMRIDGE

This is a 1 day course (day 1 of our 3 day workshop) and therefore is seen as an introduction to the Assertiveness model only.  The course allows participants to identify specific areas in life they would like to change.

Our training is relaxed yet focused and backed up with high-quality training materials and course evaluation.  Small group or one-to-one coaching is also available.  

Our training is relaxed yet focused and backed up with high-quality training materials and course evaluation.  Small group or one-to-one coaching is also available.

This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement.  This course is suitable for staff, managers, trustees and volunteers.

This one-day course explores key elements of customer service and its importance to the overall customer experience and to the organisation in respect of its reputation, wider community benefit and long-term survival.