This one-day course explores key elements of customer service and its importance to the overall customer experience and to the organisation in respect of its reputation, wider community benefit and long-term survival.
DurationThis one-day course explores key elements of customer service and its importance to the overall customer experience and to the organisation in respect of its reputation, wider community benefit and long-term survival.
Course Aims
Course Objectives
Course Programme
This course is suitable for
Travel & Overnight costs
We Build Good Practice
We provide a wide range of training courses, webinars and services for the charitable, voluntary and hospice care sector, delivered in a professional yet approachable way, reinforcing good practice, building confidence and encouraging a positive 'can do' culture
About Us
Specialist Trainers to the Charity Sector
Our philosophy is to provide the charitable, voluntary, hospice and air ambulance sector with professional, approachable, affordable training and other associated services.
Our work combines an element of Eastern and Western thinking, involving a positive, constructive approach towards people, thinking and ideas (generosity of spirit, patience, graciousness, a lack of criticism or negative culture). Guidance and support of others, taking them on 'their' journey is at the heart of what we do.
We pride ourselves in providing a personal service to all our clients, which is both professional and friendly. Our training is relaxed yet focused and backed up with high-quality training materials and course evaluation. Small group or one-to-one coaching is also available.
We were established in January 2007. Since then we have gone on to work with over 450 organisations across the UK, Jersey, Denmark and France, from small community groups to large charities, local infrastructure organisations (i.e CVS' , Voluntary Actions etc) and local authorities (community engagement, library services and trading standards).
Although we are based in Surrey, our services can be delivered wherever you are in the UK or abroad. If we can be of service to you in any way, then do please contact us.
This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
In our present business world of continuous changes and led by new technologies, companies need to understand and adapt their services and marketing methods to their clienteles’ expectation and individual market requirements.
This one-day customer service training course will provide a depth of personal insight and enhance your ability to understand what makes excellent service. It will equip you with the skills to effectively resolve difficult situations with unhappy customers, all while remaining positive.
Activities include customer enquiries in helping them use new digital services, dealing with enquiries by phone, email or post, administering customer accounts, resolving relatively straightforward problems and complaints, proactively contacting customers, identifying sales opportunities and making
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
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