This one-day course explores key elements of customer service and its importance to the overall customer experience and to the organisation in respect of its reputation, wider community benefit and long-term survival.
DurationThis one-day course explores key elements of customer service and its importance to the overall customer experience and to the organisation in respect of its reputation, wider community benefit and long-term survival.
Course Aims
Course Objectives
Course Programme
This course is suitable for
Travel & Overnight costs
We Build Good Practice
We provide a wide range of training courses, webinars and services for the charitable, voluntary and hospice care sector, delivered in a professional yet approachable way, reinforcing good practice, building confidence and encouraging a positive 'can do' culture
About Us
Specialist Trainers to the Charity Sector
Our philosophy is to provide the charitable, voluntary, hospice and air ambulance sector with professional, approachable, affordable training and other associated services.
Our work combines an element of Eastern and Western thinking, involving a positive, constructive approach towards people, thinking and ideas (generosity of spirit, patience, graciousness, a lack of criticism or negative culture). Guidance and support of others, taking them on 'their' journey is at the heart of what we do.
We pride ourselves in providing a personal service to all our clients, which is both professional and friendly. Our training is relaxed yet focused and backed up with high-quality training materials and course evaluation. Small group or one-to-one coaching is also available.
We were established in January 2007. Since then we have gone on to work with over 450 organisations across the UK, Jersey, Denmark and France, from small community groups to large charities, local infrastructure organisations (i.e CVS' , Voluntary Actions etc) and local authorities (community engagement, library services and trading standards).
Although we are based in Surrey, our services can be delivered wherever you are in the UK or abroad. If we can be of service to you in any way, then do please contact us.
This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
Understand how to communicate with customers using the telephone (Credit Value 2)
This one-day seminar is perfect for anyone who feels they or their staff need to obtain a greater understanding of the importance of providing exceptional customer care.
With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk
On this apprenticeship, you will learn how to resolve problems and provide the best service possible. You will complete the course with excellent customer service skills that many employers look for.
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