Communication Skills

Overview

Communication and Influencing Skills is an interactive course aimed at those wishing to exert a higher level of influence within their business. Delegates learn how to maximise both their natural ability and to recognise when and how they need to flex this style to engage others in achieving success. 

Delegates will develop the skills required to apply a number of influencing skills and relationship building techniques and have increased their confidence in the application of these techniques through skills practice.

Course outline:

• Appreciate the purpose and process of effective business communication

• Understand the role that everyone plays in communicating effectively

• Understand the pitfalls and blockages to effective communication

• Recognise the elements of effective communication

• Recognise the different styles used to influence others and their appropriateness

• Identify personal values and how they drive your behaviour and outlook on the world

• Develop an understanding of the effective use of questioning & listening skills

• Recognise different communication & behavioural styles and their impact on others

• Use Transactional Analysis to identify where improvement can be made to improve interactions and effectiveness

• Learn how to present information in a way that encourages rather than discourage participation, feedback and buy-in

• Transfer key messages & techniques of the spoken word into the written word

• Spend time role-playing situations and applying new skills

• Produce an action plan of how to transfer learning