To maximise participants’ effective and engaging communication with customers & colleagues. Communicating effectively will soon seem effortless!
DurationCourse Aim
To maximise participants’ effective and engaging communication with customers & colleagues. Communicating effectively will soon seem effortless!
Course Overview
Framework For Effective Communication
One-way versus two-way communication
Barriers and common causes to miscommunication
Framework for giving and receiving communication
Different communication methods and their effectiveness
Presentation, exercise in trios, facilitated whole group discussion
Communication Styles
Perceptions and filters
Different communication styles
Identifying our own communication styles and preferences
Adjusting to other communication styles
Individual exercise, facilitator presentation, small group exercises, facilitated group review
Practising adjusting to other communication styles
Small group practice sessions, facilitated learning review
Verbal And Non-Verbal Communication
Taking control using a simple Transactional Analysis model
Voice tone and projection
Pairs exercise
Active listening
Questioning
Small group exercises, with facilitated group review
Practical Application
Personal scenario
Action Planning And Reflection
Review of learning
Individual reflection, action planning communication skills exercise with co-coaching, facilitated group review
The Training Will Be Supported With:
A Communication Styles questionnaire
Optional participant pre-course reading to prepare for effective communication
A participant journal with tips, techniques and space for personal notes. For a sustainable solution, we offer editable journals for online use
Participant and Manager Coaching Guide to help embed the learning
Course Objectives
By the end of this one-day course, the participants will have:
Identified effective communication practices and techniques to overcome communication challenges within the workplace.
Recognised different styles of communication that they and their colleagues use to communicate and make decisions.
Selected ways to adapt their communication style and methods to create understanding and engagement with others.
Used communication techniques to enhance their communication with others.
Founded by Kim Larkins in 2005, KSL Training offer high quality in-house training courses to companies in the UK and Europe. Training can be customised and run face-to-face or virtually, via Zoom or MS Teams.
KSL also provide a range of other services, including fast turnaround psychometric testing for candidate selection.
We are proud to be UK Trading Standards approved and listed on the “Buy with Confidence” website. You can also find some genuine testimonials from our clients on Google and FreeIndex.
Why Choose KSL Training
With so many UK training companies to choose from, all vying for your business, here are just a few compelling reasons why we feel KSL Training should become your training provider of choice:
Quality training with competitive pricing – helping you achieve results within your budget.
An experienced local trainer to you – we have full UK coverage with 30+ training consultants, reducing costs and environmental impact.
Financially stable – we have a consistently high credit score and sales revenues are increasing year-on-year.
Excellent reputation – with a 4.8 out of 5 rating from Google reviews.
Top rated training service provider on the FreeIndex business directory – see KSL Training reviews. We’re also Trading Standards Approved and listed on the ‘Buy With Confidence’ website.
Proven expertise – helping you achieve a perfect solution in the format, style and time you need.
Consultative approach – we take time to understand your business and real needs.
Training partnership – always with the long term in mind, seeking to add value to our clients.
Broad range of services – for employees and managers at all levels:
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Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively.
We are also proud of our future options for learners and our employers. With 95 per cent of our students remaining in employed status following the apprenticeship we truly do carve out careers available to anyone.
The course develops the skills needed to understand and research the subject(s) of a meeting, identify the key points and record accurately, prepare and deliver notes which are to the point and understandable,
This workshop is designed to help employees at all levels understand the critical elements of communication in the workplace. Attendees will learn how to use different methods of communication effectively in certain situations and when to avoid in others.
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