Communication Skills Course

Course Aim

To maximise participants’ effective and engaging communication with customers & colleagues. Communicating effectively will soon seem effortless!

Course Overview

Framework For Effective Communication

• One-way versus two-way communication

• Barriers and common causes to miscommunication

• Framework for giving and receiving communication

• Different communication methods and their effectiveness

• Presentation, exercise in trios, facilitated whole group discussion

Communication Styles

• Perceptions and filters

• Different communication styles

• Identifying our own communication styles and preferences

• Adjusting to other communication styles

• Individual exercise, facilitator presentation, small group exercises, facilitated group review

• Practising adjusting to other communication styles

• Small group practice sessions, facilitated learning review

Verbal And Non-Verbal Communication

• Taking control using a simple Transactional Analysis model

• Voice tone and projection

• Pairs exercise

• Active listening

• Questioning

• Small group exercises, with facilitated group review

Practical Application

• Personal scenario

Action Planning And Reflection

• Review of learning

• Individual reflection, action planning communication skills exercise with co-coaching, facilitated group review

The Training Will Be Supported With:

• A Communication Styles questionnaire

• Optional participant pre-course reading to prepare for effective communication

• A participant journal with tips, techniques and space for personal notes. For a sustainable solution, we offer editable journals for online use

• Participant and Manager Coaching Guide to help embed the learning

Course Objectives

By the end of this one-day course, the participants will have:

• Identified effective communication practices and techniques to overcome communication challenges within the workplace.

• Recognised different styles of communication that they and their colleagues use to communicate and make decisions.

• Selected ways to adapt their communication style and methods to create understanding and engagement with others.

• Used communication techniques to enhance their communication with others.