Designed specifically for Dale Carnegie Course and Effective Communications & Human Relations graduates who want to move beyond initial breakthroughs, sustain newly acquired skills, and commit to continued growth.
DurationDesigned specifically for Dale Carnegie Course and Effective Communications & Human Relations graduates who want to move beyond initial breakthroughs, sustain newly acquired skills, and commit to continued growth.
Why You Want To Learn It
In today’s fast moving workplace, you are challenged to bring your best every day. Only those who have committed to a cycle of continuous performance improvement will have a competitive edge. Sustain the skills that have helped you reach new levels of success and develop more meaningful relationships.
The Dale Carnegie experience engages learners from the initial contact through follow-up and support to reinforce key behaviors. Our methodology supports the development of skills and habits needed to sustain performance change.
We believe that the emotional shift is as important as the behavior shift. That’s why our Performance Change Pathway™ shows our deliberate approach to create training programs that drive improved performance.
Dale Carnegie’s Performance Change Pathway™ encompasses five key components: Input, Awareness, Experience, Sustainment, and Output.
We know that these components are essential to the design and delivery of our programs. They formulate a continuous learning path for participants to drive organizational results.
Consider This Your Transformation Toolkit
Our process is designed to get to the heart of what your organization needs, and to develop custom solutions grounded in the Dale Carnegie training techniques. We follow a 5-step process, centered on workforce training.
To master proper phone etiquette with guests and staff while effectively communicating amongst departments.
In call center roles, soft skills training is not just beneficial – it’s an absolute necessity. While your Customer Service Representative (CSR) or Customer Service Agent (CSA) needs technical knowledge, it’s their interpersonal abilities that enable positive interactions and experiences.
This course will introduce the learner to the basic skills necessary to be a successful call center employee. The course will familiarize the learner with communicating with customers and proper telephone etiquette.
Identifies basic work ethics and principles that are essential in providing outstanding service to customers. A strong emphasis is put on the importance of personal leadership development as you can not begin to lead others until you can first lead yourself.
Customer Service Etiquette course is offered by Saint Paul College. The College focuses on advanced technology to enhance curriculum and the learning experience. Classrooms are equipped with state-of-the-art technology and there is free Wi-Fi access campus-wide.
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