Designed specifically for Dale Carnegie Course and Effective Communications & Human Relations graduates who want to move beyond initial breakthroughs, sustain newly acquired skills, and commit to continued growth.
DurationDesigned specifically for Dale Carnegie Course and Effective Communications & Human Relations graduates who want to move beyond initial breakthroughs, sustain newly acquired skills, and commit to continued growth.
Why You Want To Learn It
In today’s fast moving workplace, you are challenged to bring your best every day. Only those who have committed to a cycle of continuous performance improvement will have a competitive edge. Sustain the skills that have helped you reach new levels of success and develop more meaningful relationships.
The Dale Carnegie experience engages learners from the initial contact through follow-up and support to reinforce key behaviors. Our methodology supports the development of skills and habits needed to sustain performance change.
We believe that the emotional shift is as important as the behavior shift. That’s why our Performance Change Pathway™ shows our deliberate approach to create training programs that drive improved performance.
Dale Carnegie’s Performance Change Pathway™ encompasses five key components: Input, Awareness, Experience, Sustainment, and Output.
We know that these components are essential to the design and delivery of our programs. They formulate a continuous learning path for participants to drive organizational results.
Consider This Your Transformation Toolkit
Our process is designed to get to the heart of what your organization needs, and to develop custom solutions grounded in the Dale Carnegie training techniques. We follow a 5-step process, centered on workforce training.
Providing excellent service to the public is important–but how do you cope and stay calm with the angry or challenging person? This module offers concrete ways to cope with various types of challenging citizens. You will learn ways to get them to listen to you
Participants will learn ways to develop a culture of service excellence by using positive communication strategies and sensitivity/cultural awareness techniques that are necessary when working with the diverse general public.
Our Customer Service Training Program provides instruction and training in customer service, telecommunications, collections and order entry in order to help potential employees prepare for prospective Chicago Lighthouse customer call center positions.
Identifies basic work ethics and principles that are essential in providing outstanding service to customers. A strong emphasis is put on the importance of personal leadership development as you can not begin to lead others until you can first lead yourself.
This Retail Sales Training course by PD Training is designed to provide your retail sales staff with the skills, techniques and confidence to successfully manage, control and close sales in a retail situation.
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