Conflict is unavoidable at work but in this session we will show you how conflict can actually result in positive outcomes if handled well. It can be the chance to get to the heart of a problem – rather than skimming the surface – and an opportunity to learn more about ourselves and others.
DurationConflict Handle Challenging Situations Effectively
Overview
Conflict is unavoidable at work but in this session we will show you how conflict can actually result in positive outcomes if handled well. It can be the chance to get to the heart of a problem – rather than skimming the surface – and an opportunity to learn more about ourselves and others.
We’ll help you understand the different emotions and responses involved in conflict and you will leave with a range of tools you can put to use.
Outline
Why conflict happens at work
Ways to understand emotions
A structured process for resolving conflict
Phrases that help to diffuse difficult situations
How to use non-verbal communication in conflict
Exercises to maintain calm in yourself and others
Outcomes
Understanding of the sources and dynamics of conflict in various contexts
Development of effective communication skills for de-escalating conflicts
Strategies to resolve conflicts through negotiation and compromise
Ability to build empathy and perspective-taking abilities to navigate diverse viewpoints
About Us
We are Realise
We deliver bite-sized training sessions to tackle the problems of the modern workplace (including wellbeing, productivity and innovation). With a keen focus on sharing practical tools and techniques employees can apply to their day-to-day work, our training makes a real difference.
A Better Way to Work
We spend a third of our lives at work. Knowing that, it is important we feel rewarded and energised by what we do. Yet, survey after survey suggests that half (or more) of all employees feel disengaged in their work. This is a huge loss of human and business potential that needs fixing.
At Realise, we will show you how to work better. With us, you can say goodbye to the outdated and ineffective modes of working we are all reliant on and find a better way to do things.
We’ll provide the techniques and tools needed to navigate packed schedules, get better work done, handle complex relationships and more.
We can’t spend a third of our lives not getting the most from what we do. There’s a better way to work and we will show you how.
Conflict management training explains a range of tried and tested techniques that help staff manage conflict in the workplace.
This training is aimed at managers who want to improve how they manage difficult conversations with members of their team. The content is primarily focused on maintaining good levels of performance within teams, but can be used to support other conversations such as those when managing change.
We are not just a tick box training company. Give us the opportunity to share with you our knowledge, skills and experience to help you increase safety for you, your team and the public.
Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that our people are skilled in handling complaints.
Conflict management training can help individuals to handle difficult conversations, disagreements, and conflict situations in a constructive way.
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