Conflict is unavoidable at work but in this session we will show you how conflict can actually result in positive outcomes if handled well. It can be the chance to get to the heart of a problem – rather than skimming the surface – and an opportunity to learn more about ourselves and others.
DurationConflict Handle Challenging Situations Effectively
Overview
Conflict is unavoidable at work but in this session we will show you how conflict can actually result in positive outcomes if handled well. It can be the chance to get to the heart of a problem – rather than skimming the surface – and an opportunity to learn more about ourselves and others.
We’ll help you understand the different emotions and responses involved in conflict and you will leave with a range of tools you can put to use.
Outline
Why conflict happens at work
Ways to understand emotions
A structured process for resolving conflict
Phrases that help to diffuse difficult situations
How to use non-verbal communication in conflict
Exercises to maintain calm in yourself and others
Outcomes
Understanding of the sources and dynamics of conflict in various contexts
Development of effective communication skills for de-escalating conflicts
Strategies to resolve conflicts through negotiation and compromise
Ability to build empathy and perspective-taking abilities to navigate diverse viewpoints
About Us
We are Realise
We deliver bite-sized training sessions to tackle the problems of the modern workplace (including wellbeing, productivity and innovation). With a keen focus on sharing practical tools and techniques employees can apply to their day-to-day work, our training makes a real difference.
A Better Way to Work
We spend a third of our lives at work. Knowing that, it is important we feel rewarded and energised by what we do. Yet, survey after survey suggests that half (or more) of all employees feel disengaged in their work. This is a huge loss of human and business potential that needs fixing.
At Realise, we will show you how to work better. With us, you can say goodbye to the outdated and ineffective modes of working we are all reliant on and find a better way to do things.
We’ll provide the techniques and tools needed to navigate packed schedules, get better work done, handle complex relationships and more.
We can’t spend a third of our lives not getting the most from what we do. There’s a better way to work and we will show you how.
This interactive workshop is focused on the skills to help managers feel and be more confident in tackling uncomfortable situations, view conflict as less of a threat and accept that at times, inevitably, human interactions go wrong.
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Conflict: 3 hours Equip ability to avoid disputes and to deal with them effectively, differences between conflict & disagreement, most common causes, when difficulties arise and confidently “nip it in the bud”, different approaches, practice techniques to manage emotional conversations.
This workshop looks to uncover the main causes of conflict, particularly in the workplace, with the overall aim of helping delegates to become more proactive in how they manage potential conflict before it becomes actual conflict.
Conflict Management Course Is Offered By CP Training Solutions
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