Conflict can have a huge effect on productivity, morale, teamwork and ultimately meeting business objectives if not managed. This course is designed to help provide the necessary insights and relevant skills that can be applied whenever conflict arises.
DurationOverview
Conflict can have a huge effect on productivity, morale, teamwork and ultimately meeting business objectives if not managed. This course is designed to help provide the necessary insights and relevant skills that can be applied whenever conflict arises.
It will also explore conflict as a healthy option, to produce positive change, which may lead to unity and promote stronger working relationships. By the end of the course participants will have increased their awareness of their own style, will understand and be able adapt this style when dealing with conflict.
Course outline:
What is conflict?
Characteristics of conflict
Understand why conflict is inevitable
Realise that not all conflict is negative
Your preference for coping with conflict
Know how to manage conflict with both internal and external customers
Transactional Analysis – the ego-state model
Modes of conflict
Moving conflict and difficult situations forward through creative problem solving
How to have a ‘Courageous Conversation’
Self-coaching script
Delivery
The course material is designed to develop the participant’s ability to deal with conflict situations. The content is highly experiential, using a wide range of media that includes facilitator input, group discussion, self-reflection and feedback.
Who should attend?
Conflict management is suitable for anyone who has to deal with situations where there is a difference in personalities, values or standards that may lead to confrontation.
About Us
People are at the heart of all that we do. Helping them to recognise that although knowledge & skills are important having the right attitude, behaviour and a practical toolkit of general business tools and techniques is the key to success.
Our focus is about getting people to embrace who they are, learn new skills and approaches to help maximise their potential and add great value to their organisation and their lives.
We have a host of customers we have worked with to date from large blue chip organisations, to a number of charities and through to small start-up businesses.
These organisations are spread through a diverse group of industries throughout the UK, Germany, Kuwait, Hong Kong and as far away as Australia.
At the core of this programme, we use trusted instruments to measure your personal style when in conflict and we will coach you through the issues that arise from the results of the tests.
Handling calls from distressed individuals can be challenging and stressful. Call handlers may be exposed to intense emotions such as anger, frustration, sadness, or anxiety. Regularly dealing with calls of this nature can lead to emotional exhaustion, compassion fatigue, or heightened stress level...
In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.
An understanding of conflict and they ways in which people respond to it
Devise solutions and approaches to deal with common situations that create problems or customer dissatisfaction
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UK, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2025 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore
Saudi Arabia
Egypt
Jordan