Conflict can have a huge effect on productivity, morale, teamwork and ultimately meeting business objectives if not managed. This course is designed to help provide the necessary insights and relevant skills that can be applied whenever conflict arises.
DurationOverview
Conflict can have a huge effect on productivity, morale, teamwork and ultimately meeting business objectives if not managed. This course is designed to help provide the necessary insights and relevant skills that can be applied whenever conflict arises.
It will also explore conflict as a healthy option, to produce positive change, which may lead to unity and promote stronger working relationships. By the end of the course participants will have increased their awareness of their own style, will understand and be able adapt this style when dealing with conflict.
Course outline:
What is conflict?
Characteristics of conflict
Understand why conflict is inevitable
Realise that not all conflict is negative
Your preference for coping with conflict
Know how to manage conflict with both internal and external customers
Transactional Analysis – the ego-state model
Modes of conflict
Moving conflict and difficult situations forward through creative problem solving
How to have a ‘Courageous Conversation’
Self-coaching script
Delivery
The course material is designed to develop the participant’s ability to deal with conflict situations. The content is highly experiential, using a wide range of media that includes facilitator input, group discussion, self-reflection and feedback.
Who should attend?
Conflict management is suitable for anyone who has to deal with situations where there is a difference in personalities, values or standards that may lead to confrontation.
About Us
People are at the heart of all that we do. Helping them to recognise that although knowledge & skills are important having the right attitude, behaviour and a practical toolkit of general business tools and techniques is the key to success.
Our focus is about getting people to embrace who they are, learn new skills and approaches to help maximise their potential and add great value to their organisation and their lives.
We have a host of customers we have worked with to date from large blue chip organisations, to a number of charities and through to small start-up businesses.
These organisations are spread through a diverse group of industries throughout the UK, Germany, Kuwait, Hong Kong and as far away as Australia.
Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.
As the businesses we work with grow, so do we. It makes the hectic world of business all the more enticing and not to mention a little FUN! I look forward to meeting many more inspiring business leaders over the coming months – Hilary Steel
This course starts by explaining what constitutes Conflict in the Workplace before moving on to look at some of the most common causes, and the effects this can have on the workforce.
Dealing With Difficult People Course Is Offered By Creativedge Training & Development
Here at SJA Training service have used our combine security experience and put together a course that works both for security and any other day to day public service user.
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