Conflict can have a huge effect on productivity, morale, teamwork and ultimately meeting business objectives if not managed. This course is designed to help provide the necessary insights and relevant skills that can be applied whenever conflict arises.
DurationOverview
Conflict can have a huge effect on productivity, morale, teamwork and ultimately meeting business objectives if not managed. This course is designed to help provide the necessary insights and relevant skills that can be applied whenever conflict arises.
It will also explore conflict as a healthy option, to produce positive change, which may lead to unity and promote stronger working relationships. By the end of the course participants will have increased their awareness of their own style, will understand and be able adapt this style when dealing with conflict.
Course outline:
What is conflict?
Characteristics of conflict
Understand why conflict is inevitable
Realise that not all conflict is negative
Your preference for coping with conflict
Know how to manage conflict with both internal and external customers
Transactional Analysis – the ego-state model
Modes of conflict
Moving conflict and difficult situations forward through creative problem solving
How to have a ‘Courageous Conversation’
Self-coaching script
Delivery
The course material is designed to develop the participant’s ability to deal with conflict situations. The content is highly experiential, using a wide range of media that includes facilitator input, group discussion, self-reflection and feedback.
Who should attend?
Conflict management is suitable for anyone who has to deal with situations where there is a difference in personalities, values or standards that may lead to confrontation.
About Us
People are at the heart of all that we do. Helping them to recognise that although knowledge & skills are important having the right attitude, behaviour and a practical toolkit of general business tools and techniques is the key to success.
Our focus is about getting people to embrace who they are, learn new skills and approaches to help maximise their potential and add great value to their organisation and their lives.
We have a host of customers we have worked with to date from large blue chip organisations, to a number of charities and through to small start-up businesses.
These organisations are spread through a diverse group of industries throughout the UK, Germany, Kuwait, Hong Kong and as far away as Australia.
Managing Conflict Course Is Offered By Aintree Training Limited
This training course will help you understand the importance of managing conflict and learn the key skills needed for success. During the course attendees will have the opportunity to consider their own situation and develop a personal approach that works for them and for their business.
This is a workshop that targets anyone where conflict needs to be managed and cannot seem to resolve it, whether internally or externally.
develop a range of skills and techniques that will enable them to deal more confidently and more successfully with a range of behaviour-driven difficult situations
Conflict is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships that do not hold value to you could make
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