Increasing numbers of people have to deal with difficult people and situations at work. Whilst it is commonplace to face conflict on a regular basis, if the issues are left un-addressed, they are likely to cause severe stress, poor performance, damaged credibility and declining morale for those invo
DurationWhy Conflict Management Training?
Increasing numbers of people have to deal with difficult people and situations at work. Whilst it is commonplace to face conflict on a regular basis, if the issues are left un-addressed, they are likely to cause severe stress, poor performance, damaged credibility and declining morale for those involved.
Individuals wishing to improve their conflict management skills are often interested in finding ways to:
Improve their own self-awareness and manage their own reactions to conflict
Understand the source and nature of difficult situations and conflict
Choose and implement responses to conflict and difficult/challenging incidents that are likely to resolve the situation
Deal effectively with all forms of aggression from others
Preserve and maintain on-going relationships even with people with whom they have been in conflict
Although it is understandable that many people would wish to avoid conflict at work, without some conflict, the workplace would be a less interetsting, dynamic and creative place to be.
The negative consequences of conflict do not arise as a result of the conflict itself, but more from the inability of those involved to manage it effectively.
This begins with the ability to manage one's own reaction to conflict, and involves an ability to use a facilitative problem-solving approach towards achieving a resolution.
Our Core values
H2 Training Consultancy was founded in 2000 by Tina Halperin. With a background in Psychology, over 20 years practical experience in Training and Development, and a personal committment to the practical application of ethical business practices, Tina has continued to drive the business using the following core values:
Providing training and development that really sticks
Did you know that ordinarily 90% of what people learn in isolated training is likely to be forgotten within a few days?
So whether you spend £100 or £1m a year in training your staff, you are in danger of losing a huge proportion of your investment unless you also arrange the necessary support to make the training stick.
H2 Training Consultancy enables ambitious organisations already committed to staff training and development to gain maximum value from their investment.
Our training expertise, together with our understanding of the key principles for making learning stick, means we are able to provide you with all of the essential elements for enabling classroom-based learning to be applied back in the workplace.
Our range of innovative assessments, inspirational courses, coaching and master classes don’t stop at simply explaining tools and techniques.
They are also carefully designed to increase self-awareness and improve understanding of others, thereby creating a valuable lasting legacy self-motivation, personal accountability and ongoing self-improvement.
We are decidedly not in the temporary ‘sticking plaster’ business - our expertise is in delivering ‘how to’ people skills development that really sticks!
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
Conflict in the workplace is the major cause of people leaving companies. This course gives the tools to end conflicts and promote healthy relationships. The course also addresses the most common types of difficult people and the appropriate methods for handling their behaviour.
Dealing with conflict puts a drain on your organisations’ resources. Formal processes are often time-consuming and ultimately unsatisfactory, while unresolved conflict can quickly worsen if left unaddressed.
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