Conflict Management

by H2 Training Consultancy Claim Listing

Increasing numbers of people have to deal with difficult people and situations at work. Whilst it is commonplace to face conflict on a regular basis, if the issues are left un-addressed, they are likely to cause severe stress, poor performance, damaged credibility and declining morale for those invo

£800

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Course Details

Why Conflict Management Training?

Increasing numbers of people have to deal with difficult people and situations at work. Whilst it is commonplace to face conflict on a regular basis, if the issues are left un-addressed, they are likely to cause severe stress, poor performance, damaged credibility and declining morale for those involved. 

Individuals wishing to improve their conflict management skills are often interested in finding ways to:

  • Improve their own self-awareness and manage their own reactions to conflict

  • Understand the source and nature of difficult situations and conflict

  • Choose and implement responses to conflict and difficult/challenging incidents that are likely to resolve the situation

  • Deal effectively with all forms of aggression from others

  • Preserve and maintain on-going relationships even with people with whom they have been in conflict

Although it is understandable that many people would wish to avoid conflict at work, without some conflict, the workplace would be a less interetsting, dynamic and creative place to be.

The negative consequences of conflict do not arise as a result of the conflict itself, but more from the inability of those involved to manage it effectively.

This begins with the ability to manage one's own reaction to conflict, and involves an ability to use a facilitative problem-solving approach towards achieving a resolution.

  • Kent Branch

    Repton Manor, Repton Avenue Ashford, Kent

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