This Conflict Management training is essential as work related violence is a growing concern in most client facing roles. Workplace violence is defined as any incident where a person is abused, threatened or assaulted in circumstances related to their work.
DurationConflict Management Training
This Conflict Management training is essential as work related violence is a growing concern in most client facing roles. Workplace violence is defined as any incident where a person is abused, threatened or assaulted in circumstances related to their work.
By completing this Conflict Management course, attendees will learn how to correctly and safely deal with any conflict which may arise in the workplace.
Course Content:
Outline of legislation in relation to workplace violence
Understand the principle of dynamic risk assessment and workplace violence
Demonstrate the person, object and place risk method of risk assessment
Identify the skills to signal non-aggression
Defusing and De-escalation techniques
Understanding our own body language
Understanding aggressive body language from others
Learning Outcomes:
Upon successful completion of this course participants will gain the necessary skills and knowledge needed to:
Understand the causes of conflict in the workplace
Understand how personal style impacts on conflict management
Understand the role of conflict in the workplace
About Us
Operating from our head office in Royal Mews, Cheltenham. Tidal Training Ltd provides the highest quality of healthcare, medical, clinical training and first aid training to our customer base nationwide.
The company was founded in 2012 by Colin Frensham (Director)
Colin has over 19 years management and training experience in the healthcare sector and had previously worked at management level for national and multi-national organisations.
Colin has nearly 30 years medical knowledge behind him which all started in 1986 when Colin served in Her Majesty’s Forces for 13 years as a combat medical technician in the Royal Army Medical Corps. He has also worked in the offshore industry as a remote site and offshore medic.
Colin was presented with a Staffordshire Ambulance Service commendation in 2002 for stopping at assisting the scene of a fatal accident having saved the life of the critically injured driver before emergency services could attend the scene.
Directors Statement
The company has gone from strength to strength since day one and it is growing at a steady and manageable pace. We are keen to build new relationships with small and large organisations and we have excelled in our customer service and training delivery for our existing client base.
Our Tutors
Tidal now has a portfolio of over 38 tutors covering the length and breadth of the UK. Each of which we have chosen because of their individual backgrounds, teaching experience, work ethics, loyalty, professionalism and attention to detail and all have a drive to deliver training courses to the highest standard.
The Highfield Level 2 Conflict Management qualification is the ideal course for any individual who requires conflict resolution training. The fully accredited course provides exceptional skills and confidence required to professionally manage angry or emotional customers in the work place.
Managers often struggle to know what to say. More specifically how to open a conversation, what questions to ask, how to really listen, how to be consistently supportive and care for themselves.
Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is imp...
Conflict Management “Deter Detect-Delay-Response” Skills.
Conflict coaching resolves both simple and complex workplace disputes in just one day. Very effective to avoid grievances, Court proceedings and sickness.
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