This course equips leaders with the knowledge and techniques for recognizing and responding effectively in conflicts situations. Participants identify individual and team responses to conflict and how to deal with them. This workshop builds leader awareness and conflict management skills.  

Conflict is a necessary though uncomfortable reality of working with others. Participants identify individual and team responses to conflict and how to deal with them. This workshop builds leader conflict management skills.

By the end of the workshop, leaders will be able to:

• Understand the nature of conflict and how to approach conflict with curiosity
• Identify personal triggers and sources of conflict within organizations, including those triggered by personality and emotional behavioural differences
• Explore conflict responses that negatively affect leaders and teams
• Examine and practice self-management techniques that support a leader to get the most out of conflict
• Review and apply conflict management principles and strategies using self-directed activities