This course is designed to prepare staff to manage conflict situations in a safe and professional manner. Conflict situations can easily arise with unhappy customers, clients, or patrons. Providing your staff with an awareness of what the triggers and signs are, de-escalation techniques.
DurationThis course is designed to prepare staff to manage conflict situations in a safe and professional manner. Conflict situations can easily arise with unhappy customers, clients, or patrons. Providing your staff with an awareness of what the triggers and signs are, de-escalation techniques and how to effectively manage these situations, will provide better outcomes for everyone involved.
About this course
The C4 Conflict Management course is suitable for anyone who has a customer-facing role, or who deals with service-users and members of the public. It is designed to prepare staff to manage conflict situations in a safe and professional manner and equips them with techniques that will allow them to recognise, avoid, de-escalate and, if necessary, have some control over escalating situations whist still being customerfocussed.
Providing your staff with an awareness of what the triggers and signs are, and how to manage these situations, provides better outcomes for everyone involved. Conflict Management training also supports your organisation’s Health and Safety compliance requirements by protecting the safety of staff while allowing them to feel more confident in being able to deal with situations when they arise.
What does this training include
C4 Conflict Management course covers:
C4 Group is a Category 1 NZQA Private Training Establishment and our motto is ‘Training for Resilience’. We deliver courses and programmes across the Security, First Aid, Emergency Management and Occupational Health and Safety sectors.
Highly respected among our peers, colleagues, government organisations, industry training organisations, clients and of course, our learners, we strive to create learning environments that meet the needs of our changing and challenging world.
There are no ‘off the shelf’ programmes at C4 as we only provide training solutions. If you have a need for training, we are able to provide bespoke programmes that reflect your organisation and your needs.
As a registered NZQA Private Training Establishment we adhere to the codes and practice required by NZQA to maintain the highest standards.
Why we established C4 Group
From a background of Policing and Nursing, C4 Group’s founders Chris Lawton and Kathy Wright both had a passion for teaching as it gave them the ability to support others to improve their lives.
This common goal saw the birth of C4 Group in 2011 and together they have worked hard to surround themselves with a team of like-minded instructors, administrators and management who share their values and their vision.
Never losing focus on the people at the core of their business – the learners – their seemingly endless energy and commitment to training sees new courses being developed on a regular basis to meet the needs of their focus industries. They both agree that it is a wonderful life when you are able to serve your community to be a better version of themselves.
Resilience is our Essence
In today’s world resilience is our greatest ally – whether it be identifying and responding to risk, or gaining new skills that can support our families, whanau and communities.
C4 has built our programmes around developing resilience and empowering people with the ability to adapt to the challenges that life brings.
C4 empowers resilient community development by providing tools to advance careers and to prepare confident individuals who can respond to challenging and complex situations.
We provide the tools to grow well-trained, capable and confident communities who have the knowledge and skills to deal with the challenges of today.
This course will teach you effective skills to confidently manage yourself in the face of personal and professional conflict. It will explain why conflict occurs and the individual styles we use to respond to it.
Learn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace.
Learn strategies to manage conflict, increase organisational performance and enhance group outcomes.
Conflict Management Training is offered by New Zealand Security Association. The stated objective of the New Zealand Security Association is to do all things necessary and lawful to ensure there is always available to the New Zealand public
Understand the root causes and dynamics of conflict in the workplace. Learn the essential skills to effectively manage conflict by encouraging reflective practice and open thinking. Find useful approaches to managing interpersonal conflict in the workplace.
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