Conflict Management Training

by C4 Group (Training For Resilience) Claim Listing

This course is designed to prepare staff to manage conflict situations in a safe and professional manner. Conflict situations can easily arise with unhappy customers, clients, or patrons. Providing your staff with an awareness of what the triggers and signs are, de-escalation techniques.

$1800

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img Duration

1 Day

Course Details

This course is designed to prepare staff to manage conflict situations in a safe and professional manner. Conflict situations can easily arise with unhappy customers, clients, or patrons. Providing your staff with an awareness of what the triggers and signs are, de-escalation techniques and how to effectively  manage these situations, will provide better outcomes for everyone involved. 

 

About this course

The C4 Conflict Management course is suitable for anyone who has a customer-facing role, or who deals with service-users and members of the public. It is designed to prepare staff to manage conflict situations in a safe and professional manner and equips them with techniques that will allow them to recognise, avoid, de-escalate and, if necessary, have some control over escalating situations whist still being customerfocussed.

Providing your staff with an awareness of what the triggers and signs are, and how to manage these situations, provides better outcomes for everyone involved. Conflict Management training also supports your organisation’s Health and Safety compliance requirements by protecting the safety of staff while allowing them to feel more confident in being able to deal with situations when they arise.

 

What does this training include

C4 Conflict Management course covers:

  • The causes of challenging behaviour within different settings
  • Behavioural analysis
  • Situational awareness
  • Proactive strategies for reducing negative behaviours
  • De-escalation and disengagement strategies for managing a situation once it has escalated
  • Dynamic risk assessment principles to help staff recognise the appropriate course of action
  • Managing an agitated person
  • Reinforcement of company policies
  • Risk assessment and being proactive in recognising flashpoints
  • Recognising triggers and inhibitors
  • Identifying signs of escalation
  • Understanding how people respond to threats
  • The role of communication, listening skills and empathy in de-escalation
  • Putting appropriate organisational procedures in place
  • Auckland Branch

    305A Neilson Street, Onehunga, Auckland

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