If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with.
DurationCourse Summary
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others.
If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with.
More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.
What Students Learn
Recognise how your own attitudes and actions impact others.
Find new and effective techniques for dealing with difficult people.
Learn some techniques for managing and dealing with anger.
Develop coping strategies for dealing with difficult people and difficult situations.
What Topics Are Covered
Conflict as communication
Benefits of confrontation
Preventing problems
Getting focused
Dealing with anger (yours and others)
Dealing with problems
The three step conflict resolution model
Changing yourself
Why don’t people do what they are supposed to?
De-stress options to use when things get ugly
Course Outline
Conflict As Communication
This lecture will help participants define conflict. Participants will also explore how conflict is a very normal part of healthy relationships. To wrap up the session, they will complete a self-assessment to help them analyse how they currently handle conflict and how they might be able to improve.
Benefits Of Confrontation
This session will give participants a framework for deciding whether or not to become involved in a situation. Participants will also identify some benefits that may arise if they do decide to get involved.
Preventing Problems
There are several key ways that we can prevent problems from occurring. These methods will be examined in a lecture and in small group work.
Inspiational, Motivational, Passionate
Susan started her career as a commissioned officer in the Royal Navy, Leaving with an MBA and psychometric testing qualifications she embarked on an extensive interim career, working within central government, Whitehall, Nato, private and public sector and global charities.
An experienced professional in training and development, psychometrics, communications she is able to turn her hand to almost anything, With an eye for what organisations want at the right price.
Training & Development
Quality training solutions to enhance individual or team potential and develop new skills. Off the shelf or bespoke training solutions.
How We Can Help You
Our highly experienced consultants will enable you to be the best you can be with our personal accelerator courses, we also offer a range of specialist corporate education training packages what will provide concrete benefits for both the individual and the organisation.
Using innovative techniques including world recognized psychometric tools to improve self awareness and enhance team relationships whether it is for producing high performing teams or handling conflict, we have a training course and set of ground breaking techniques to use.
We also run our extremely popular ’employee away days’, where a fun away day is combined with a specifically tailored training element.
Who We Are
At Churchill Square, as a training provider we believe a strong combination of academic, practical, organisational and leadership skills and experience is what makes us unique.
All of our consultant team and associates have a proven track record as a training provider in their field and can immediately deliver a bespoke series of coaching, training or management consultancy for your business needs. All of our products and services are competitively priced and will give you long lasting solutions.
Our training methodology integrates personal growth, team building, and peer support training to create an all-encompassing and engaging learning experience.
This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more…
NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.
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