When two or more people come together they potentially have differences and conflicts. We often don’t even know why we feel good or bad about something or someone. People with different personalities, goals and needs can learn how to work out their differences in constructive ways.
DurationWhen two or more people come together they potentially have differences and conflicts. We often don’t even know why we feel good or bad about something or someone. People with different personalities, goals and needs can learn how to work out their differences in constructive ways.
Consequently, they will be less stressed, frustrated and distracted from what really matters to them. This workshop will provide highly effective tools to gain confidence in resolving differences and preventing conflict.
Key content
Learn and apply the Resolving Differences Model©
Stay calm and in control in conflict
Lead difficult conversations to a positive outcome
Ask the right questions and over your trigger points
The basics of non-violent communication based on Marshall Rosenberg
Understand and appreciate individual strengths
Help others to resolve differences and prevent conflict
Key outcomes
You are confident and effective in dealing with conflict
You are less stressed, frustrated and distracted by conflict
You help others to see differences as opportunities
You are a positive influence on (work) relationships
You create a productive and positive (work) environment
Who should attend
Managers and Team Leaders
The Diversity Institute was founded in 2011 by Stefan Doll and Dr. Dr. Adrienna Ember on a mission to develop productive teams and inclusive organisations against a backdrop of our increasingly diverse organisations and communities.
Most people mishandle difficult conversations - often because they fear conflict. This programme focuses on helping you understand your typical conflict habits, with a view to improving your approach. It teaches the practical skills needed to manage difficult situations.
Empower your employees with our Conflict Resolution training course, specifically designed for individuals who encounter challenging negotiations and emotionally volatile individuals, or require enhanced communication skills.
Our workshops are with 3Â trained facilitators. We provide a professional, safe learning environment. Our workshops are open to anyone who is wanting to make positive changes around Dealing with Conflict in their lives. We welcome referrals. Certificate on completion of Day
Conflict Management Training is offered by New Zealand Security Association. The stated objective of the New Zealand Security Association is to do all things necessary and lawful to ensure there is always available to the New Zealand public
This course is designed to prepare staff to manage conflict situations in a safe and professional manner. Conflict situations can easily arise with unhappy customers, clients, or patrons. Providing your staff with an awareness of what the triggers and signs are, de-escalation techniques.
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