Conflict Resolution

When two or more people come together they potentially have differences and conflicts. We often don’t even know why we feel good or bad about something or someone. People with different personalities, goals and needs can learn how to work out their differences in constructive ways.

Consequently, they will be less stressed, frustrated and distracted from what really matters to them. This workshop will provide highly effective tools to gain confidence in resolving differences and preventing conflict.

Key content

• Learn and apply the Resolving Differences Model©

• Stay calm and in control in conflict

• Lead difficult conversations to a positive outcome

• Ask the right questions and over your trigger points

• The basics of non-violent communication based on Marshall Rosenberg

• Understand and appreciate individual strengths

• Help others to resolve differences and prevent conflict

Key outcomes

• You are confident and effective in dealing with conflict

• You are less stressed, frustrated and distracted by conflict

• You help others to see differences as opportunities

• You are a positive influence on (work) relationships

• You create a productive and positive (work) environment

Who should attend

• Managers and Team Leaders