When two or more people come together they potentially have differences and conflicts. We often don’t even know why we feel good or bad about something or someone. People with different personalities, goals and needs can learn how to work out their differences in constructive ways.
DurationWhen two or more people come together they potentially have differences and conflicts. We often don’t even know why we feel good or bad about something or someone. People with different personalities, goals and needs can learn how to work out their differences in constructive ways.
Consequently, they will be less stressed, frustrated and distracted from what really matters to them. This workshop will provide highly effective tools to gain confidence in resolving differences and preventing conflict.
Key content
Learn and apply the Resolving Differences Model©
Stay calm and in control in conflict
Lead difficult conversations to a positive outcome
Ask the right questions and over your trigger points
The basics of non-violent communication based on Marshall Rosenberg
Understand and appreciate individual strengths
Help others to resolve differences and prevent conflict
Key outcomes
You are confident and effective in dealing with conflict
You are less stressed, frustrated and distracted by conflict
You help others to see differences as opportunities
You are a positive influence on (work) relationships
You create a productive and positive (work) environment
Who should attend
Managers and Team Leaders
The Diversity Institute was founded in 2011 by Stefan Doll and Dr. Dr. Adrienna Ember on a mission to develop productive teams and inclusive organisations against a backdrop of our increasingly diverse organisations and communities.
Gain the skills and confidence to deal with challenging personality types. Learn how to keep your composure and avoid escalating the problems when interacting with unreasonable people.
Learn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace.
Learn strategies to manage conflict, increase organisational performance and enhance group outcomes.
Managing and Resolving Conflict course is offered by Christine Walter Coach. Whether you are wanting your own personal development or training within the workplace there will be something here for you.
This short, in-work course supports your Pacific people to improve their conflict resolution techniques and leadership skills in the workplace.
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