The working environment can frequently resemble a war-zone; conflict can arise between individuals, within and between teams and within the larger organisation.
DurationDescription
The working environment can frequently resemble a war-zone; conflict can arise between individuals, within and between teams and within the larger organisation.
This Conflict Resolution training course will consider the causes of conflict and consider practical skills to enable you to act as a mediator between others and also to cope with conflict directed at (or coming from) yourself.
What You Will Learn
To be able to defuse and resolve existing conflict
To empower staff to deal with conflict issues
To recognise your role/responsibility in conflict situations
To be able to act as an effective mediator
Themes Covered
Resolving conflict: between individuals and within teams, between staff and management, and between organisation and management committees
Types of conflict: Suppressed conflict, open conflict, and procedural conflict (grievances)
The reasons for conflict: Different styles of working, lack of job ownership, ineffective communication, lack of common goals
Dealing with conflict: Active listening, understanding both sides, focusing on the issues rather than people, trying to find consensus
Preventing future conflict: Open communication, mediation structures, developing relationships, empowering staff to solve problems.
Imagine a workplace where people are in control of the work they do. Imagine they have freedom, within clear guidelines, to achieve their results. Imagine they are able to have the life balance they want. Imagine they are accountable for the work they do, rather than the time they spend at their desk. Wouldn't you want to work there?
This is Happy's vision, outlined by Henry Stewart in his book The Happy Manifesto. It outlines 10 core principles to create a happy, empowered workplace
There are not many front of house jobs where conflict is not a regular occurrence, it is important in these circumstances that staff are able to recognise common causes of conflict, how to reduce the risks in conflict to themselves and others and how to de-escalate the situation and finally what to
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Developing a training programme to meet your specific requirements
This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.
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