Conflict Resolution

Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each. Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals. 

This session has been designed to provide you with the practical tools to handle difficult conversations. We will be looking at the way in which we need to prepare for conversations, what we can do during conversations to steer the discussion and what we can do at the end to ensure buy-in from the ...

This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

With working from home and Hybrid Working being the 'new normal', managers are having to find a balance between empathising with their team members about the multitude of issues people are having to deal with outside work, and increasing engagement and productivity.  Managers often find th...

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