Conflict Resolution

Conflict Resolution in the Workplace

Overview

Would you like to understand how to manage conflict within your workplace but don’t know where to start, Social Enterprise Kent can help! 

Negative behaviour in the workplace can be difficult to manage and many people are unaware of how to correctly respond and or react when it happens. However, with the correct training, you can learn how to properly manage conflict when it arises and transform your place of work back into a positive environment.

By learning how to deal with conflict at work you and your team will be able to function optimally, it will also promote a happier and positive work environment for everyone. 

This course is for anyone who wants to develop their knowledge and skills to manage conflict properly, helping you gain a better understanding of how conflict can arise and the skills needed to overcome these challenges within the working environment.

Our Conflict Resolution In The Workplace training courses is a great way to gain the skills and understanding needed to deal with these types of situations. With this training, you will be able to handle any negative events within your business confidently and create a stronger, more efficient and effective team!

Course Syllabus

• What conflict is

• How to identify conflict

• Why conflict is difficult to resolve

• Understand the stages of conflict

• Understand the five methods of conflict

• Develop skills to resolve conflict

• Conflict resolution model

• Managing negative responses

• Helping others resolve conflict

• A better understanding of conflict situations