Understand the ingredients and stages in conflict escalation, explore power relations and dynamics and recognise common pitfalls in managing conflict.
DurationConflict Resolution
Understand the ingredients and stages in conflict escalation, explore power relations and dynamics and recognise common pitfalls in managing conflict.
Participants identify suitable conflict resolution approaches, practice key skills and solution focused communication techniques to manage conflict, and discuss frequent problem areas and ways to resolve them.
Course aims
To develop confidence, understanding and skills in conflict resolution
Course objectives
By the end of the training course participants will have had opportunities to:
Identify key ingredients in all conflict
Recognise common pitfall approaches to managing conflict
Identify different stages of conflict escalation and consider suitable resolution approaches
Practice key skills to build confidence to manage conflict
Explore frequent problem areas and ways to resolve them
The Training Exchange is a Bristol based training and consultancy company, specialising in Mental health & well-being, Drugs & alcohol and Complex needs.
Established in 1997, we have a track record of providing consistently high quality learning and workforce development opportunities to public, private and voluntary sector services across the UK. These include NHS Organisations, Local Authorities, Health & Social Care Partnerships, and many local and national charities
Organisational support from enhance coaching is designed to help you, your employees and your organisation achieve your goals and get the maximum benefit.
The Level 2 Award in Conflict Management (RQF) has been developed and is awarded by Highfield Awarding Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and
Communicate assertively in a conflict situation, without harming the customer relationship
Our Conflict Resolution course offers effective solutions when dealing with conflict in the workplace.
in our 1-to-1 and group coaching programmes we combine different approaches to get the results you want. Our programmes are often made up of combinations of on job observation and feedback, off job performance coaching, personal development coaching, directed coaching and live ‘in call’ coachin...
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