Conflict Resolution

Conflict Resolution

Understand the ingredients and stages in conflict escalation, explore power relations and dynamics and recognise common pitfalls in managing conflict.

Participants identify suitable conflict resolution approaches, practice key skills and solution focused communication techniques to manage conflict, and discuss frequent problem areas and ways to resolve them.

Course aims

To develop confidence, understanding and skills in conflict resolution

Course objectives

By the end of the training course participants will have had opportunities to:

• Identify key ingredients in all conflict

• Recognise common pitfall approaches to managing conflict

• Identify different stages of conflict escalation and consider suitable resolution approaches

• Practice key skills to build confidence to manage conflict

• Explore frequent problem areas and ways to resolve them