Understand the ingredients and stages in conflict escalation, explore power relations and dynamics and recognise common pitfalls in managing conflict.
DurationConflict Resolution
Understand the ingredients and stages in conflict escalation, explore power relations and dynamics and recognise common pitfalls in managing conflict.
Participants identify suitable conflict resolution approaches, practice key skills and solution focused communication techniques to manage conflict, and discuss frequent problem areas and ways to resolve them.
Course aims
To develop confidence, understanding and skills in conflict resolution
Course objectives
By the end of the training course participants will have had opportunities to:
Identify key ingredients in all conflict
Recognise common pitfall approaches to managing conflict
Identify different stages of conflict escalation and consider suitable resolution approaches
Practice key skills to build confidence to manage conflict
Explore frequent problem areas and ways to resolve them
The Training Exchange is a Bristol based training and consultancy company, specialising in Mental health & well-being, Drugs & alcohol and Complex needs.
Established in 1997, we have a track record of providing consistently high quality learning and workforce development opportunities to public, private and voluntary sector services across the UK. These include NHS Organisations, Local Authorities, Health & Social Care Partnerships, and many local and national charities
This training course will equip participants with the skills to address difficult or challenging behaviour, understand how our responses can add or detract from meaningful dialogue and understand how to improve communication and interpersonal relationships to help participants turn conflict into ...
Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all.
This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way
The course brings many benefits to the individual that are applicable across both work and personal situations. The ability to have difficult conversations in a constructive manner is an important interpersonal skill that most find very challenging.
Potential conflict means that some shy away or avoid dealing with problems related to behaviour or performance. However, failure to tackle these situations invariably means that the problem gets worse. Handled well, the conversations can not only resolve issues but also provide a springboard for im...
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