To introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
DurationCourse Overview
Current strategies for handling conflict in the workplace
Defining confrontation
Identifying where you focus your attention and energy
Role of managing conflict in the workplace
Current conflict resolution strategies
Presentation, practice sessions in pairs with co-coaching, facilitated group review
Conflict Styles
Thomas Kilmann Conflict Mode Instrument
Recognising different styles of conflict
Recognising your own preferred way of dealing with conflict
Identifying the impact of different conflict styles
Presentation, individual questionnaire and reflection, small group exercise and review
Process For Managing Conflict
Crosby’s conflict process
Reviewing different stages of the conflict process
Recognising contributions and potential conflict management strategies to change outcome
Presentation, individual reflection and pairs exercise, group review
Influencing And Assertiveness Styles
The wheel of influencing
Non verbal elements of influencing
Stating wants
Using consequences
Suggesting and proposing ideas
Giving feedback
Adapting to the situation with integrity
Presentation, pairs exercise and practice, facilitated group review
Conflict Resolution Activities
Testing out the use of current and new confrontation management strategies
Practice sessions in pairs or trios, facilitated group review
Action Planning And Reflection
Review of learning and action planning, course feedback
Individual reflection and action planning exercise, facilitated group review
The Training Will Be Supported With:
An optional participant pre-course questionnaire and/or pre-course reading to prepare for the training
A colour printed workbook with tips, techniques and space for personal notes
Course Objectives
By the end of this one-day training course, the participants will have:
Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
Demonstrated their skills in resolving conflict and confrontation
Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts
Course Aim
To introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace. Ideally the conflict management training should build on previous training, skills and knowledge of effective performance management.
Founded by Kim Larkins in 2005, KSL Training offer high quality in-house training courses to companies in the UK and Europe. Training can be customised and run face-to-face or virtually, via Zoom or MS Teams.
KSL also provide a range of other services, including fast turnaround psychometric testing for candidate selection.
We are proud to be UK Trading Standards approved and listed on the “Buy with Confidence” website. You can also find some genuine testimonials from our clients on Google and FreeIndex.
Why Choose KSL Training
With so many UK training companies to choose from, all vying for your business, here are just a few compelling reasons why we feel KSL Training should become your training provider of choice:
Quality training with competitive pricing – helping you achieve results within your budget.
An experienced local trainer to you – we have full UK coverage with 30+ training consultants, reducing costs and environmental impact.
Financially stable – we have a consistently high credit score and sales revenues are increasing year-on-year.
Excellent reputation – with a 4.8 out of 5 rating from Google reviews.
Top rated training service provider on the FreeIndex business directory – see KSL Training reviews. We’re also Trading Standards Approved and listed on the ‘Buy With Confidence’ website.
Proven expertise – helping you achieve a perfect solution in the format, style and time you need.
Consultative approach – we take time to understand your business and real needs.
Training partnership – always with the long term in mind, seeking to add value to our clients.
Broad range of services – for employees and managers at all levels:
Conflict can have an adverse impact on our relationships and the world around us at both a micro and macro level, but does it have its place? Conflict can open our eyes to new ways of thinking, deepen relationships, promote organisational vitality and help us verbalize our needs.
“Conflict Management and Organisational Change” This training is intended to help individuals and groups recognise and work through their differences to achieve peace. The workplace is where this advice is most applicable, although the concepts apply wherever.
Conflict: 3 hours Equip ability to avoid disputes and to deal with them effectively, differences between conflict & disagreement, most common causes, when difficulties arise and confidently “nip it in the bud”, different approaches, practice techniques to manage emotional conversations.
The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace.
It can be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations arising and feel more confident in being able to deal with situations if they arise.
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