Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time.
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time.
Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This two-day course will help you ensure your organization is ready to manage any kind of crisis.
Learning outcomes
By the end of this workshop, you will be able to:
What is Crisis Management?
To begin, participants will explore what crisis management means. They will also look at the components of a crisis management team.
Training Leaders and Staff
Next, participants will learn what elements should be considered when developing a training program.
Conducting the Crisis Audit
In this session, participants will learn about the different facets of a crisis audit. They will also learn about using a risk matrix.
Performing a Risk Level Analysis
Then, participants will learn another way to assess risks: risk level analysis. They will also have an opportunity to practice risk level analysis in a series of case studies.
Developing a Response Process
Participants will begin this session by reviewing their pre-assignment. Then, we will share our suggested crisis response process.
Consulting with the Experts
Do you need consultants and outside experience on your crisis management team? This session will help participants decide.
Incident Management Techniques
In this session, participants will learn ways to respond to, document, and investigate crisis incidents.
Working through the Issues
A problem solving process can help crisis management team members stay in control and get things done. This session shares a three-phase model that can be used as a starting point.
Establishing an Emergency Operations Center
Your crisis management team will need a place to work during a crisis. This session will explore how to set up an Emergency Operations Center (EOC) and how to establish a chain of command.
Building Business Continuity and Recovery
Next, participants will consider how to keep their business running during a crisis. The essential elements of a crisis plan will also be discussed.
Walliallia
Participants will spend most of the afternoon of Day Two working through three case studies to apply what they have learned.
Recovering and Moving On
The final session of this course will explore ways to help people recover from a crisis and move forward.
Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
For over 40 years, Performance Management Consultants has helped empower tens of thousands of people to begin and advance their careers through industry-leading business and management skills training.
We are also a growing Canadian leader in partnering with Indigenous people, organizations and communities to help them build capacity and reach their potential.
PMC delivers professional development training to clients in government, the private sector, and non-profit organizations.
As a 100% locally owned firm in Ottawa, Canada, we pride ourselves on flexibility and responsiveness to your needs.
Why Choose PMC?
Our cadre of adult educators and training consultants are experts in curriculum development, course design, training and course evaluation.
We provide customized in-house and public seminars to meet the strategic initiatives of our clients. Our belief is that performance development is a key factor in creating a competitive advantage and enhancing organizational effectiveness.
Performance Management Consultants prides itself on flexibility and responsiveness to customer needs. We have an excellent reputation for quality client service that consistently meets and usually exceeds expectations.
Quite simply we could not be in business for 40 years in the National Capital Region without possessing a proven track record for excellent quality service.
This course teaches you how to recognize the signs of escalating behaviour, how to respond appropriately during episodes of chaos, and how to protect yourself and others from risk of injury.
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work overtime.
In the age of digital communications, information, true or false, travels at high speed. Since reputations are fragile, in the event of a crisis, organizations must react and make appropriate decisions very quickly.
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, an...
Offered by NAIT's Centre for Applied Disaster and Emergency Management (CADEM), our Crisis Management Essentials Certificate provides you with the leadership skills needed before, during and after a crisis to effectively address the needs of a complex organization.
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