Crisis Management

This interactive crisis management training course looks at how to manage and communicate during a period of crisis. “When written in Chinese, the word “crisis” is composed of two characters. One represents danger and the other represents opportunity.” – John F. Kennedy

The course will address frequently asked questions such as:

• How can I prepare for tough questions

• How to handle media interviews

• How to manage a social media crisis

• What can we do to manage our reputation in a crisis

• What are the 10 Rules of Crisis Management

Who should attend

• Middle management level employees

• Supervisors

• Team leaders

• Employees who have been earmarked for succession into management

Crisis Management Training Outline

• Introduction

• Media Interview Tips

• Stakeholder interview tips

• Handling Media Interviews

• Reputation management in a crisis

• Crisis media event planning & management

• Crisis media interview skills

• Practicing Tough Questions

• 10 Rules of Crisis Management

• Should the CEO be the spokesperson?

• The new threat – Social Media

• How to Manage a Social Media Crisis

• Your crisis potentially stays on the Internet

• Face the Facebook threaded replies