As Customer Care forms the biggest part of not only our life but also our service and the impact it may have on our guests, we look at topics such as effective customer care, customer information and accurate information, customer’s needs, the maintaining of information displays
DurationOverview:
As Customer Care forms the biggest part of not only our life but also our service and the impact it may have on our guests, we look at topics such as effective customer care, customer information and accurate information, customer’s needs, the maintaining of information displays.
It is important to know how to handle information requests and the range of information. We furthermore look at booking of external services, the arrival and departure of guests and the importance of telephone skills.
Appl-Ann is a unique company which trains and educates people in the workings of accommodation sector in South African Tourism Industry.
The training is designed to equip the learner with the necessary information and skills to work sustainable in their specific positions at the eatablishment with the desire to perform the best quality of work while having the knowledge to bring their own initiative to the table.
Appl-Ann was the first company in South Africa providing this service to the accommodation sector.
All staff that need to improve on their existing customer service skills and develop new skills. This workshop will address general attitude in the workplace, motivate staff and instill confidence in their professional abilities.
The famous Helen O’Grady programme is used for corporate training. The Academy offers half day, full day or weekly training sessions to fit into your training needs.
The CBP™ Customer Service Certification program is aimed for professionals who are interested to learn the basics and skills necessary in customer service. This program was developed by highly qualified, professional and passionate consultants with experience in this field.
In this course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations.
The short course in Customer Service Excellence is designed for individuals working directly with customers and their supervisors in service organisations. Its primary objective is to offer practical skill training to enhance front-line service delivery and elevate customer satisfaction.
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