As Customer Care forms the biggest part of not only our life but also our service and the impact it may have on our guests, we look at topics such as effective customer care, customer information and accurate information, customer’s needs, the maintaining of information displays
DurationOverview:
As Customer Care forms the biggest part of not only our life but also our service and the impact it may have on our guests, we look at topics such as effective customer care, customer information and accurate information, customer’s needs, the maintaining of information displays.
It is important to know how to handle information requests and the range of information. We furthermore look at booking of external services, the arrival and departure of guests and the importance of telephone skills.
Appl-Ann is a unique company which trains and educates people in the workings of accommodation sector in South African Tourism Industry.
The training is designed to equip the learner with the necessary information and skills to work sustainable in their specific positions at the eatablishment with the desire to perform the best quality of work while having the knowledge to bring their own initiative to the table.
Appl-Ann was the first company in South Africa providing this service to the accommodation sector.
The short course in Customer Service Excellence is designed for individuals working directly with customers and their supervisors in service organisations. Its primary objective is to offer practical skill training to enhance front-line service delivery and elevate customer satisfaction.
Our Medical Receptionist Courses will serve as your first step in becoming a certified medical receptionist. Improve your communication and admin skills with us today.
Customer Service Excellence course is offered by Excellentia Training Solutions. Our vision is to provide unmatched world-class training and skills development solutions in insurance, risk management and finance to our valued customers in Africa and beyond.
Students are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system.
Computerized Cashier Course is offered by Matasolve Academy. These courses are ideal for those candidates who do not have a grade 12 qualification, but would like to enter a career path in health, development and social care fields. Learners with a grade 12 pass have an added advantage though.
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