As Customer Care forms the biggest part of not only our life but also our service and the impact it may have on our guests, we look at topics such as effective customer care, customer information and accurate information, customer’s needs, the maintaining of information displays
DurationOverview:
As Customer Care forms the biggest part of not only our life but also our service and the impact it may have on our guests, we look at topics such as effective customer care, customer information and accurate information, customer’s needs, the maintaining of information displays.
It is important to know how to handle information requests and the range of information. We furthermore look at booking of external services, the arrival and departure of guests and the importance of telephone skills.
Appl-Ann is a unique company which trains and educates people in the workings of accommodation sector in South African Tourism Industry.
The training is designed to equip the learner with the necessary information and skills to work sustainable in their specific positions at the eatablishment with the desire to perform the best quality of work while having the knowledge to bring their own initiative to the table.
Appl-Ann was the first company in South Africa providing this service to the accommodation sector.
This programme aims to upskill employees who are currently employed in a reception and cash handling role.
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