Customer Centric Service: The Business Success Factor

Many organizations are undertaking efforts to better understand consumer activity as a way to onboard new customers and generate second sell opportunities. Irrespective of the market that you play in, understanding what the customer expects and how you perform in meeting or exceeding those expectations can serve as a market differentiator in situations where you can close the gap.

While all of us would like to think that we have the best products and services to offer within our respective industry, the reality is that it doesn't really matter what we think if the existing and prospective customers think otherwise.

Course Objectives

By the end of this customer service workshop, participants will be able to:

• Become familiar with a range of innovative customer service concepts.

• See the strategic advantage of being customer focused; get some ideas on reshaping the workplace to reach your company goals.

• Know how to fulfill their personal goals as well as company goals.

• Learn new options for handling customer conflict and making it a resource.

• Know how to turn prospects into customers, and customers into advocates

Target Audience

Customer Service, Sales Personnel, Managers, Team Leader and anyone in the organization