Many organizations are undertaking efforts to better understand consumer activity as a way to onboard new customers and generate second sell opportunities. Irrespective of the market that you play in, understanding what the customer expects and how you perform in meeting or exceeding those expectati
DurationMany organizations are undertaking efforts to better understand consumer activity as a way to onboard new customers and generate second sell opportunities. Irrespective of the market that you play in, understanding what the customer expects and how you perform in meeting or exceeding those expectations can serve as a market differentiator in situations where you can close the gap.
While all of us would like to think that we have the best products and services to offer within our respective industry, the reality is that it doesn't really matter what we think if the existing and prospective customers think otherwise.
Course Objectives
By the end of this customer service workshop, participants will be able to:
Become familiar with a range of innovative customer service concepts.
See the strategic advantage of being customer focused; get some ideas on reshaping the workplace to reach your company goals.
Know how to fulfill their personal goals as well as company goals.
Learn new options for handling customer conflict and making it a resource.
Know how to turn prospects into customers, and customers into advocates
Target Audience
Customer Service, Sales Personnel, Managers, Team Leader and anyone in the organization
What sets Sieger Outbound Training apart from any other learning experience is the practice that expedition members are "crew, not passengers." We don't encourage participants to contribute to the group;we require it.
After all, on an Outbound Learning, awareness of others is not optional; it is necessary for success. This idea that "they are needed," no matter who they are, is a critical ingredient to the success of our Outbound Learning programs.
Sieger conducts residential Outbound Training program at various locations in INDIA. These program are designed to meet the specific requirement of the organization / industry. This is a totally structured program where Sieger provides boarding, lodging (if required) and Activities along with debrief.
Vision
Become a Global leader offering industry specific customized experiential leaming solution benefiting growth of our clients .
Mission
Provide high quality experiential leaming through simulated activities and assessment with due diligence & integrity.
Core Values
Sieger Group Core Values are: Sustainability, Insightful, Experience, Guidance, Efficient, and Reliable.
Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.
Research shows that it costs you five times as much to win a new customer than to keep a current one. This means that you must put in every effort to keep your old customers with you. And how can you do this?
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