Many organizations are undertaking efforts to better understand consumer activity as a way to onboard new customers and generate second sell opportunities. Irrespective of the market that you play in, understanding what the customer expects and how you perform in meeting or exceeding those expectati
DurationMany organizations are undertaking efforts to better understand consumer activity as a way to onboard new customers and generate second sell opportunities. Irrespective of the market that you play in, understanding what the customer expects and how you perform in meeting or exceeding those expectations can serve as a market differentiator in situations where you can close the gap.
While all of us would like to think that we have the best products and services to offer within our respective industry, the reality is that it doesn't really matter what we think if the existing and prospective customers think otherwise.
Course Objectives
By the end of this customer service workshop, participants will be able to:
Become familiar with a range of innovative customer service concepts.
See the strategic advantage of being customer focused; get some ideas on reshaping the workplace to reach your company goals.
Know how to fulfill their personal goals as well as company goals.
Learn new options for handling customer conflict and making it a resource.
Know how to turn prospects into customers, and customers into advocates
Target Audience
Customer Service, Sales Personnel, Managers, Team Leader and anyone in the organization
What sets Sieger Outbound Training apart from any other learning experience is the practice that expedition members are "crew, not passengers." We don't encourage participants to contribute to the group;we require it.
After all, on an Outbound Learning, awareness of others is not optional; it is necessary for success. This idea that "they are needed," no matter who they are, is a critical ingredient to the success of our Outbound Learning programs.
Sieger conducts residential Outbound Training program at various locations in INDIA. These program are designed to meet the specific requirement of the organization / industry. This is a totally structured program where Sieger provides boarding, lodging (if required) and Activities along with debrief.
Vision
Become a Global leader offering industry specific customized experiential leaming solution benefiting growth of our clients .
Mission
Provide high quality experiential leaming through simulated activities and assessment with due diligence & integrity.
Core Values
Sieger Group Core Values are: Sustainability, Insightful, Experience, Guidance, Efficient, and Reliable.
Telephone Etiquette Course is offered by Get Skilled Training. One on One Coaching Sessions for Middle /Senior Management Employees on Team Work, Leadership and any specific needs the clients may have. Counseling  sessions for increase in productivity and rapport with other members of the Team.
From greeting people and being the ‘face’ of the company, to organising the post and ensuring no one gets in who shouldn’t, the role of a reception manager is incredibly varied and involves a lot of very specific skills.
Web Training India’s unique training program in collaborate with leading Customer Contact centers, provides a job opportunity immediately after completion of the training. On successful completion, student has 100% job opportunity.
Customer Care or Customer Relation Management is the area of focus in most companies. Today’s customer has multiple choices with parity products and services flooding the market. In conditions like this, the customer usually patronizes the seller who delights him most.
Telephone Skills & Etiquette Training is offered by Let’s Talk Institute. Let’s Talk Institute for Corporate Training in Mumbai has trained more than 100,000 corporate executives from different corporate houses to develop their soft skills.
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