Sieger Group - Team Building Events & Outbound Training

When you are talking on the phone you are unable to see the person expression or reaction they have in you. As you are the first person in contract with the customer it is therefore important for you to have the proper skill on how to communicate effectively on the telephone.

First line managers, supervisors and team leaders remain a core component in the leadership chain. They have the greatest impact over the largest number of people and are fundamental to strategy execution. It is at this level of leadership that the 'rubber hits the road'. This interactive course is

Customer Relationship Management training is offered by Sieger Group - Team Building Events & Outbound Training. What sets Sieger Outbound Training apart from any other learning experience is the practice that expedition members are "crew, not passengers." We don't encourage participants to contri...

Many organizations are undertaking efforts to better understand consumer activity as a way to onboard new customers and generate second sell opportunities. Irrespective of the market that you play in, understanding what the customer expects and how you perform in meeting or exceeding those expectat...

Callers have certain expectation. When caller's expectations are not met, frustrations ensues, which then escalates to outright anger depending on how well the servicing staff handles the call. It is also common occurrence at call centers acting unprofessional to put the callers on the defense.