Telephone Techniques That Win Customers

To be an effective telemarketers, a call center agent, a receptionist or an office administrator your voice is the most important factor to determine your success of your exchange.

Therefore it is utmost important that you use the right tone, vocabulary and language when you are on the phone. Talking on the phone is more challenging than having a conversation face-to-face.

When you are talking on the phone you are unable to see the person expression or reaction they have in you. As you are the first person in contract with the customer it is therefore important for you to have the proper skill on how to communicate effectively on the telephone.

Course Outcomes

Upon completion of this program, the participants will be able to:

• Develop passion in creating a positive impression on the telephone

• Acquire the telephone skills in winning callers’ confidence and trust

• Project a positive and professional image through the telephone

• Take message accurately

• Connect with both internal and external customers effectively through the telephone

Target Audience

All levels with the need to improve telephone skills.