When you are talking on the phone you are unable to see the person expression or reaction they have in you. As you are the first person in contract with the customer it is therefore important for you to have the proper skill on how to communicate effectively on the telephone.
DurationTo be an effective telemarketers, a call center agent, a receptionist or an office administrator your voice is the most important factor to determine your success of your exchange.
Therefore it is utmost important that you use the right tone, vocabulary and language when you are on the phone. Talking on the phone is more challenging than having a conversation face-to-face.
When you are talking on the phone you are unable to see the person expression or reaction they have in you. As you are the first person in contract with the customer it is therefore important for you to have the proper skill on how to communicate effectively on the telephone.
Course Outcomes
Upon completion of this program, the participants will be able to:
Develop passion in creating a positive impression on the telephone
Acquire the telephone skills in winning callers’ confidence and trust
Project a positive and professional image through the telephone
Take message accurately
Connect with both internal and external customers effectively through the telephone
Target Audience
All levels with the need to improve telephone skills.
What sets Sieger Outbound Training apart from any other learning experience is the practice that expedition members are "crew, not passengers." We don't encourage participants to contribute to the group;we require it.
After all, on an Outbound Learning, awareness of others is not optional; it is necessary for success. This idea that "they are needed," no matter who they are, is a critical ingredient to the success of our Outbound Learning programs.
Sieger conducts residential Outbound Training program at various locations in INDIA. These program are designed to meet the specific requirement of the organization / industry. This is a totally structured program where Sieger provides boarding, lodging (if required) and Activities along with debrief.
Vision
Become a Global leader offering industry specific customized experiential leaming solution benefiting growth of our clients .
Mission
Provide high quality experiential leaming through simulated activities and assessment with due diligence & integrity.
Core Values
Sieger Group Core Values are: Sustainability, Insightful, Experience, Guidance, Efficient, and Reliable.
Telephonic Skills training is offered by You Can Change Institute for all skill level. Our trainers believe in guiding, mentoring and nurturing the untapped potential of every individual participant and change them for better.
In the life of a sales professional (or even other departmental personnel) getting challenging customers is inevitable. But not knowing how to manage the situation and come out of it with dignity, grace and a repaired relationship is not acceptable.
Telephone Skills training is offered by Prism Technologies.Prism Technologies is one of the prominent Corporate Training & also Consulting organizations in Mumbai, Pune, Bangalore, Chennai, Hyderabad, Delhi, Noida, Gurgaon & Kolkata.
Telephone Etiquette Course is offered by Get Skilled Training. One on One Coaching Sessions for Middle /Senior Management Employees on Team Work, Leadership and any specific needs the clients may have. Counseling sessions for increase in productivity and rapport with other members of the Team.
Telephone/Con-Call Etiquette course is offered by Happy Minds. Happy Minds Training and Workshops aims at mentoring & training individuals & organizations to enable them to reach a higher level of thinking thereby giving a meaning to their existence.”
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