Supervisory Skills Development

First line managers, supervisors and team leaders remain a core component in the leadership chain. They have the greatest impact over the largest number of people and are fundamental to strategy execution. It is at this level of leadership that the 'rubber hits the road'. This interactive course is for the existing supervisor or those about to take on a supervisory role.

It explores the mindset change that is required to supervise a team, and how a supervisor’s responsibilities differ from those of the front-line worker.

Traits of successful supervisors are examined, along with skills such as managing, not micro-managing; problemsolving; organizing the workload successfully; holding team members accountable, even if they are former peers; communicating clearly; and giving effective feedback. T

hese skills are practiced in the course so you leave with the confidence to step into the role of an effective supervisor.

This course will help the supervisor to enhance their (a) Communication Skills (b) Assertiveness Skills (c) Goal Setting (d) Time Management (e) Conflict Handling & Negotiation (f) People Skills (g) Managing Stress (h) Leadership Skills (i) Team Building (j) Motivating BCA’s (k) Work place Management (l) Fair Evaluation / Assessment (m) Compliance (n) Grievance handling and etc

Methodology

• Real-World Experience Simulation between Facilitator & Participants

• Participants will be led in a Directed Learning Mode, not Just with Facilitator’s one-sided Lectures

• Combination of Presentations and Examples from Facilitator and Interactive / Hands-On Participants’ Exercises with Individual / Group Report-Outs

• Experiential workshop environment where participants will be educated to make adjustments based on their results from Role-Plays