Boost value for you and your customers with customer insight. Learn how to gain a competitive advantage by understanding the behaviour of your customers and their value to you. Discover how to research, plan and manage your activity with confidence.
DurationBoost value for you and your customers with customer insight. Learn how to gain a competitive advantage by understanding the behaviour of your customers and their value to you. Discover how to research, plan and manage your activity with confidence.
You Will Learn:
For over 30 years we have driven marketing excellence through a totally customer-centric learning approach, helping over 100,000 marketers get better at what you do.
Our learning syllabus is crafted by our tutors – handpicked, marketing practitioners – and underpinned by DMA best practice guidance and award-winning case study content.
Our full learning portfolio offers study options for individuals and business corporate packages, with short and long study options that include professional qualifications, certificates and awards.
The level 1 customer service course will teach you the basic skills to enable you to work in a customer-facing role in the retail, hospitality or tourism work sectors.
Maybe you should look at an Apprenticeship in Customer Service. Key responsibilities of apprentices may include dealing with customer information requests and solving their problems. Develop a clear and professional manner to answer calls and emails while representing the organisations professional...
The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.
This qualification is intended for those looking to enter employment in the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.
This one-day customer service training course will help you to improve your customer service skills and provide the best possible experience for your customers. The qualification covers customer service principles, including how to meet customer expectations.
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