This interactive workshop combines the two fundamental aspects the customer experience – customer interaction and service. Grow your understanding of how to build customer relationships that last while delivering service with finesse, efficiency, and accuracy.
DurationObjective:
This interactive workshop combines the two fundamental aspects the customer experience – customer interaction and service. Grow your understanding of how to build customer relationships that last while delivering service with finesse, efficiency, and accuracy.
Our Training Methodology:
Focus on practical application of skills, learnt, applied and practiced
Knowledge sharing and team learning form part of Edge’s unique training methods
Programmes are flexible and easily adaptable to suit the various learning styles
Interactive sessions include group discussions, case studies, Q & A sessions and role-plays
Edge ensures that the learners are engaged and receptive to training
Improving the learner’s confidence, attitude, knowledge and skills are critical
The Edge Hotel School is a division of Edge Training that aims to provide opportunities to individuals looking to follow their culinary passion and gain experience in the hotel industry. We are SETA accredited and Level 1 B-BBEE.
Hospitality training includes accredited learnerships, skills programmes, soft skills courses, barista training, online training and more.
This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
Telephone Etiquette and Reception Skills course is offered by CBM Training. Our courses are designed for individuals to gain essential knowledge in a specific area of business, improve their skill set, and become more efficient.
This course is designed to upskill receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position.
Learn Basic principles of communication, Communication style – knowing your audience and much more.
Learn to see yourself and your organisation as others see you. Build excellent rapport and utilize easy ways to ensure crystal-clear, positive communications
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