This interactive workshop combines the two fundamental aspects the customer experience – customer interaction and service. Grow your understanding of how to build customer relationships that last while delivering service with finesse, efficiency, and accuracy.
DurationObjective:
This interactive workshop combines the two fundamental aspects the customer experience – customer interaction and service. Grow your understanding of how to build customer relationships that last while delivering service with finesse, efficiency, and accuracy.
Our Training Methodology:
Focus on practical application of skills, learnt, applied and practiced
Knowledge sharing and team learning form part of Edge’s unique training methods
Programmes are flexible and easily adaptable to suit the various learning styles
Interactive sessions include group discussions, case studies, Q & A sessions and role-plays
Edge ensures that the learners are engaged and receptive to training
Improving the learner’s confidence, attitude, knowledge and skills are critical
The Edge Hotel School is a division of Edge Training that aims to provide opportunities to individuals looking to follow their culinary passion and gain experience in the hotel industry. We are SETA accredited and Level 1 B-BBEE.
Hospitality training includes accredited learnerships, skills programmes, soft skills courses, barista training, online training and more.
This programme aims to upskill employees who are currently employed in a reception and cash handling role.
The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.
In this course we teach trainees to develop the already exceptional skills that they have working with people. This workshop will help participants define and understand call centre strategies.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
Call Centre Management & Customer Service course is offered by Higherway Institute Of Learning. Higherway institute of Learning is a leading education, training and development organisation that designs innovative learning solutions to enhance productivity and efficiency in the workplace.
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