In this session participants will acquire the skills to understand Customer Relationship Management and explore the components that contribute to a successful CRM strategy.
Course Overview
At the beginning of our workshop participants will have the opportunity to introduce themselves and express their expectations for what they hope to gain from this day. Afterwards each student can identify their individual learning goals so that everyone can derive benefit from their participation.
Topics covered in this course
Introduction to CRM
In this session participants will acquire the skills to understand Customer Relationship Management and explore the components that contribute to a successful CRM strategy. Gain insights into how you can assess, develop, implement and refine an approach!
This session will focus on managing processes within CRM including;
Information Flow and Various Processes
Customer Lifecycle Management – CLM
Activity Management
Issue Management
Workflow Management
Sales Force Automation (SFA)
Opportunity Management
Marketing Automation
Collaboration Processes
Enterprise Portals and Dashboards
Customer Lifetime Value
We have been in the training industry for over 15 years and are a leading training provider to leading business teams across Australia.
We deliver for airline companies, retail stores, office managers, media, hospitality, building material suppliers, motor vehicle dealers, telecommunication leaders, mining organisations, transportation, government departments and many more. Our training sessions can be structured for both small or large companies and groups.
Our trainers come with a set of different backgrounds and experience so we have more choice in selecting your facilitator, helping us to match the right trainer to you team needs.
We strive to be innovators of training. We can combine entertainment with training to provide a fun and motivational session. We believe that fun is an important part of the learning process and strive to provide a high performance learning environment in which individuals retain information easier.
We train participants using a range of Visual, Auditory and Kinesthetic learning aids to ensure maximum understanding and retention. We cater for all ages with new and interesting methods to impress those with different attention spans. We know there is nothing worse than a long, boring training session, so we implement a variety of methods, exercises and ensure that our sessions are exciting, informative and interesting!
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