Apprentices will learn how to positively influence the customer experience and their level of satisfaction. They must show excellent customer service skills and behaviours as well as product and/or service knowledge.
DurationCustomer Service Apprenticeships are for those who interact with a range of customers on a day-to-day basis. Jobs that customer service apprentices may hold include:
Reception Apprentice
Reservation Consultant Apprentice
Call Centre Apprentice
Food and Beverage Apprentice
Retail Apprentice
Hospitality Apprentice
Customer service apprenticeships are suitable for a wide range of sectors including law, accountancy, healthcare, financial services, hospitality, retail, property, media, manufacturing and distribution.
Damar is headquartered in Manchester but we offer the Customer Service Practitioner Apprenticeship across the whole of England.
The Customer Service Practitioner Apprentice will develop the skills, knowledge and behaviours required to deliver high quality products and services to customers.
The services may be delivered from the workplace, digitally, or through going out into the customer’s own locality. They may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Apprentices will learn how to positively influence the customer experience and their level of satisfaction. They must show excellent customer service skills and behaviours as well as product and/or service knowledge.
The service must be in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.
Damar Training has over 40 years’ experience of successfully delivering apprenticeship training. We are proud to have worked with thousands of apprentices and many of the country’s leading employers.
With offices in Manchester, we deliver business and professional apprenticeships across England in business admin, accountancy, customer service, data protection, legal admin, medical admin. paralegal, chartered legal executive, team leadership and management.
By focussing on these specific areas, we have become industry-leading experts in the provision of professional apprenticeship standards for SMEs and levy payers, within the private and public sectors.
This course is designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
If you or your staff have to deal with customers both face to face or over the telephone then effective customer care training is essential in enabling you to develop a customer caring or ‘customers first’ attitude to delivering service effectively and consistently.
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
Please note you must be employed before applying for an apprenticeship. Our customer services apprenticeship standard is suitable for those in customer facing roles in any industry.
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