Customer Service Apprenticeships

Customer Service Apprenticeships are for those who interact with a range of customers on a day-to-day basis. Jobs that customer service apprentices may hold include:

• Reception Apprentice

• Reservation Consultant Apprentice

• Call Centre Apprentice

• Food and Beverage Apprentice

• Retail Apprentice

• Hospitality Apprentice

Customer service apprenticeships are suitable for a wide range of sectors including law, accountancy, healthcare, financial services, hospitality, retail, property, media, manufacturing and distribution.

Damar is headquartered in Manchester but we offer the Customer Service Practitioner Apprenticeship across the whole of England.

The Customer Service Practitioner Apprentice will develop the skills, knowledge and behaviours required to deliver high quality products and services to customers.

The services may be delivered from the workplace, digitally, or through going out into the customer’s own locality. They may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Apprentices will learn how to positively influence the customer experience and their level of satisfaction. They must show excellent customer service skills and behaviours as well as product and/or service knowledge.

The service must be in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.