We offer a range of customer services workshops, as well as tailored programmes to meet your specific business requirements. We are delighted to have worked with some of the most renowned providers of great customer service over the years.
DurationWe offer a range of customer services workshops, as well as tailored programmes to meet your specific business requirements. We are delighted to have worked with some of the most renowned providers of great customer service over the years.
Created by Dawn K Bruce (MBA MCIPD), DKB is an established Training Company specialising in Professional Learning & Development Consultancy. We currently have a Team of Associates with a combined experience of hundreds of years in a wide variety of fields.
Who We Are
Our Background
Founded by Dawn K Bruce (MBA MCIPD), DKB is an established Training Company specialising in Professional Learning & Development Consultancy. We have a large Team of Associates with a combined experience of hundreds of years in a wide variety of fields, offering levels 3, 4 & 5 qualifications in Leadership and Management, and Education and Training.
We strongly believe that our successful aim of ‘Developing Knowledge in Business’ is achieved through working in partnership and building strong relationships with our clients.
We're Different
We take the time to get to know you and your people in order to provide a service that can be made to measure and matches your culture and values.
We believe that every organisation deserves a personalised approach with a custom made design, so we start with a blank sheet of paper and work in partnership with you.
We are happy to deliver and work with pre-designed material in order to provide your company with instant solutions to delivery issues.
We continue to adapt to your needs throughout the relationship to ensure that you gain the maximum impact and value from your investment.
Our Promise
Our promise is to work closely with you to understand your business in order for us to work in partnership to develop your most important asset – your people!
Our Values
Our values are built on honesty and trust. Our engagement and flexibility are second to none!
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, these can be a combination of internal and external customers. Your core responsibility will be to provide a high quality service to customers which will be delivered
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.
Our developing customer service skills level 1 qualification is delivered online and is intended to be accessible to a wide range of adult learners of all abilities. This qualification comprises a unit from the level 1 award in exploring occupational studies course.
This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
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