We offer a range of customer services workshops, as well as tailored programmes to meet your specific business requirements. We are delighted to have worked with some of the most renowned providers of great customer service over the years.
DurationWe offer a range of customer services workshops, as well as tailored programmes to meet your specific business requirements. We are delighted to have worked with some of the most renowned providers of great customer service over the years.
Created by Dawn K Bruce (MBA MCIPD), DKB is an established Training Company specialising in Professional Learning & Development Consultancy. We currently have a Team of Associates with a combined experience of hundreds of years in a wide variety of fields.
Who We Are
Our Background
Founded by Dawn K Bruce (MBA MCIPD), DKB is an established Training Company specialising in Professional Learning & Development Consultancy. We have a large Team of Associates with a combined experience of hundreds of years in a wide variety of fields, offering levels 3, 4 & 5 qualifications in Leadership and Management, and Education and Training.
We strongly believe that our successful aim of ‘Developing Knowledge in Business’ is achieved through working in partnership and building strong relationships with our clients.
We're Different
We take the time to get to know you and your people in order to provide a service that can be made to measure and matches your culture and values.
We believe that every organisation deserves a personalised approach with a custom made design, so we start with a blank sheet of paper and work in partnership with you.
We are happy to deliver and work with pre-designed material in order to provide your company with instant solutions to delivery issues.
We continue to adapt to your needs throughout the relationship to ensure that you gain the maximum impact and value from your investment.
Our Promise
Our promise is to work closely with you to understand your business in order for us to work in partnership to develop your most important asset – your people!
Our Values
Our values are built on honesty and trust. Our engagement and flexibility are second to none!
This course is designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability.
If you or your staff have to deal with customers both face to face or over the telephone then effective customer care training is essential in enabling you to develop a customer caring or ‘customers first’ attitude to delivering service effectively and consistently.
More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UK, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2025 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore
Saudi Arabia
Egypt
Jordan