This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.
DurationThis course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.
In an increasingly competitive and service focused market, customers expect and demand increased levels of service. Yet managers have to manage service delivery according to the budgetary and resource limits they face day to day.
Providing a well organised and cost effective experience that delights customers is the challenge successful managers must meet.
The Frontline Management Institute (FMI) is a family owned Australian business specialising in management and leadership development through training, coaching, program design and certification. We support people through their development process and create engaging, practical and relevant learning solutions.
FMI was established in 1998 and has delivered a range of learning and development solutions throughout Australia and globally that have empowered leaders and managers to be their best whilst also ensuring organisations achieve a healthy return on investment.
We have a team of in-house learning and development experts led by Directors Larry and Ruby Lucas.
FMI is a Division of Network One Communications, which is a specialist training and management development organisation with extensive experience since 1986 in developing training for specific organisations and needs, such as developing the highly successful training for the 15,000 transport volunteers and drivers in the Sydney Olympic Games.
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
Great customer service is at the core of a successful business whether it is a small or a large enterprise
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
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