This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.
DurationThis course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.
In an increasingly competitive and service focused market, customers expect and demand increased levels of service. Yet managers have to manage service delivery according to the budgetary and resource limits they face day to day.
Providing a well organised and cost effective experience that delights customers is the challenge successful managers must meet.
The Frontline Management Institute (FMI) is a family owned Australian business specialising in management and leadership development through training, coaching, program design and certification. We support people through their development process and create engaging, practical and relevant learning solutions.
FMI was established in 1998 and has delivered a range of learning and development solutions throughout Australia and globally that have empowered leaders and managers to be their best whilst also ensuring organisations achieve a healthy return on investment.
We have a team of in-house learning and development experts led by Directors Larry and Ruby Lucas.
FMI is a Division of Network One Communications, which is a specialist training and management development organisation with extensive experience since 1986 in developing training for specific organisations and needs, such as developing the highly successful training for the 15,000 transport volunteers and drivers in the Sydney Olympic Games.
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
Key to business success is excellence in customer and client service. By completing this customer service excellence training course, you will gain the knowledge and skills to ensure customers' expectations are met in the selling of products and provision of services.
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
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