Our course - which is fully funded and so free to join - is ideal for any member of staff within a company that has day-to-day interaction with customers and wish to gain a qualification that will further their career prospects.
Our course - which is fully funded and so free to join - is ideal for any member of staff within a company that has day-to-day interaction with customers and wish to gain a qualification that will further their career prospects.
Life at Shipley College is more than just your course!
Since the doors opened to the purpose-built Victoria Road School in 1868, we’ve followed a legacy of education that has paved the way for incredible stories and successes.
We became Shipley College in 1969 and have continued since then to expand our offer, catering to the needs of the people of Bradford.
Over the years, we have provided a huge range of courses for people to explore their passions and make strides in their careers. Studying with us means you’re part of our expansive history and we can’t wait to see what you go on to achieve.
We have an inclusive and accepting culture, encouraging people of all backgrounds and nationalities to take advantage of our incredible facilities and knowledgeable tutors.
Your safety is paramount to us and we have systems in place to ensure you feel comfortable during your studies. We work hard to shine a spotlight on equality and diversity by marking awareness days, celebrating different religions and encouraging an open discussion.
Life at Shipley College is more than just your course!
Not only do we have fully-equipped classrooms, course-specific areas such as greenhouses, a Fitness Centre and mock aircraft cabin, but we also have a wide range of clubs, activities and opportunities to give you the full college experience.
We understand college is often the first taste of freedom from a traditional school environment, and we're here to make it as fun and exciting as possible.
We're located in the World Heritage Site of Saltaire, a village built for mill workers by Titus Salt in the late 1800s, and is popular with tourists from around the world. Just a short walk from our campus is Roberts Park, the River Aire and the Leeds to Liverpool Canal - it's a beautiful place to spend your days learning and making friends, if we do say so ourselves!
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, these can be a combination of internal and external customers. Your core responsibility will be to provide a high quality service to customers which will be delivered
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.
Our developing customer service skills level 1 qualification is delivered online and is intended to be accessible to a wide range of adult learners of all abilities. This qualification comprises a unit from the level 1 award in exploring occupational studies course.
This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
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