Our course - which is fully funded and so free to join - is ideal for any member of staff within a company that has day-to-day interaction with customers and wish to gain a qualification that will further their career prospects.
Our course - which is fully funded and so free to join - is ideal for any member of staff within a company that has day-to-day interaction with customers and wish to gain a qualification that will further their career prospects.
Life at Shipley College is more than just your course!
Since the doors opened to the purpose-built Victoria Road School in 1868, we’ve followed a legacy of education that has paved the way for incredible stories and successes.
We became Shipley College in 1969 and have continued since then to expand our offer, catering to the needs of the people of Bradford.
Over the years, we have provided a huge range of courses for people to explore their passions and make strides in their careers. Studying with us means you’re part of our expansive history and we can’t wait to see what you go on to achieve.
We have an inclusive and accepting culture, encouraging people of all backgrounds and nationalities to take advantage of our incredible facilities and knowledgeable tutors.
Your safety is paramount to us and we have systems in place to ensure you feel comfortable during your studies. We work hard to shine a spotlight on equality and diversity by marking awareness days, celebrating different religions and encouraging an open discussion.
Life at Shipley College is more than just your course!
Not only do we have fully-equipped classrooms, course-specific areas such as greenhouses, a Fitness Centre and mock aircraft cabin, but we also have a wide range of clubs, activities and opportunities to give you the full college experience.
We understand college is often the first taste of freedom from a traditional school environment, and we're here to make it as fun and exciting as possible.
We're located in the World Heritage Site of Saltaire, a village built for mill workers by Titus Salt in the late 1800s, and is popular with tourists from around the world. Just a short walk from our campus is Roberts Park, the River Aire and the Leeds to Liverpool Canal - it's a beautiful place to spend your days learning and making friends, if we do say so ourselves!
This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.
Distance learning courses enable you to boost your career with a nationally recognised qualification even if you do not have the time to attend training sessions. You will work your way through the qualification submitting work every 2 weeks, achieving within approximately three months.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care
Understand how to communicate with customers using the telephone (Credit Value 2)
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