Equip your staff with a ‘customer focused and can do attitude’ along with the self-assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride, even the more challenging or complaining ones! A win-win for your customers, your business and staff
A fantastic one day course designed to get staff communicating professionally and confidently with customers over the telephone, face-to-face and via email. Equip your staff with a ‘customer focused and can do attitude’ along with the self-assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride, even the more challenging or complaining ones! A win-win for your customers, your business and your staff.
This fun, dynamic and interactive workshop will equip participants with the knowledge, skills and techniques required to transform how they manage relationships with customers. Each and every one of us serves customers, whether we realise it or not.
Maybe you’re in a frontline position serving the people who buy your products or perhaps you’re serving staff members in other departments within your organisation. Participants will develop strategies for communicating with customers in a professional and positive manner, building rapport authentically, providing a great customer experience each and every time, building loyalty and repeat business, handling customer issues/complaints and much more.
This course also covers telephone etiquette, email and face-to-face communication.
Workshop Objectives:
NZ's leading provider of Leadership and Management Training, Customer Service Courses, Team Building, Sales, Soft Skills and much more. Boost productivity.
Increase sales, develop effective leaders and managers, build cohesive and collaborative teams and deliver outstanding customer service - Each year, every year.
To give participants the ability to deliver excellent customer service. To provide an understanding of the impact they have on their organisation’s reputation and the customer’s experience. Suitable for virtually anyone in your business who has dealings with your customers, both on the telephon...
This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service
The Professional Telephone Skills Training course teaches the participant fundamental communication skills like how to project professionalism over the phone.
We research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
Are you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.
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