Equip your staff with a ‘customer focused and can do attitude’ along with the self-assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride, even the more challenging or complaining ones! A win-win for your customers, your business and staff
A fantastic one day course designed to get staff communicating professionally and confidently with customers over the telephone, face-to-face and via email. Equip your staff with a ‘customer focused and can do attitude’ along with the self-assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride, even the more challenging or complaining ones! A win-win for your customers, your business and your staff.
This fun, dynamic and interactive workshop will equip participants with the knowledge, skills and techniques required to transform how they manage relationships with customers. Each and every one of us serves customers, whether we realise it or not.
Maybe you’re in a frontline position serving the people who buy your products or perhaps you’re serving staff members in other departments within your organisation. Participants will develop strategies for communicating with customers in a professional and positive manner, building rapport authentically, providing a great customer experience each and every time, building loyalty and repeat business, handling customer issues/complaints and much more.
This course also covers telephone etiquette, email and face-to-face communication.
Workshop Objectives:
NZ's leading provider of Leadership and Management Training, Customer Service Courses, Team Building, Sales, Soft Skills and much more. Boost productivity.
Increase sales, develop effective leaders and managers, build cohesive and collaborative teams and deliver outstanding customer service - Each year, every year.
The impact these interactions have on the wellbeing of your business and employees is critical and far reaching. This course allows everyone who works with customers to explore the challenges and opportunities of building amazing customer experiences.
This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service
The Professional Telephone Skills Training course teaches the participant fundamental communication skills like how to project professionalism over the phone.
Customer expectations of service keep getting higher. This programme takes a practical yet light-hearted approach to the challenges of providing effective service. It coaches people in the important etiquette for dealing with customers and teaches useable skills in handling difficult situations...
Level 2: Retail, Customer Service & Sales Support Course is offered by MSL Training. If you have no experience or qualifications, or you’ve been out of study for some time, this is a great place to start.
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