You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
DurationYou will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
You will gain an understanding of the impact of customer service on the organisation’s reputation, and the importance of the organisational policies and procedures in place and how they affect the service deliverer.
Modules:
Expect state-of-the-art learning spaces and outstanding support alongside exceptional teaching and unique industry connections, as part of every course at Hugh Baird College.
We deliver courses across an extensive range of provisions, from apprenticeships, to T-levels, A-levels, university level courses and adult learning, with dedicated campuses and employment-focused results.
We have a purpose-built, multi-million pound University Centre and a dedicated Sixth Form Centre at our South Sefton Campus. We also have a specialist hotel school and flagship restaurant, industry-focused hubs, and a unique enterprise village with a salon, florist, café and gym. All of our exceptional facilities are enhanced with the incredible personal support we offer to every one of our students.
Students who are accepted onto this course will study four compulsory modules. The duration of the course is 4 weeks long and students are expected to do course work which consists of assignments and oral and video presentations to pass and obtain an accredited professional diploma in customer serv...
Improve customer care with this practical training programme. An interactive customer service training course to develop and fine-tune customer service skills. Also available as ‘bite-size’ virtual training via zoom or microsoft teams.
Customer service is essential because every organisation needs the continued support of its customers. Whenever clients lose faith in the willingness of organisations to give good service, they find alternative suppliers. To live long and prosper, every organisation needs to master the art of custo...
Now, more than ever, organisations need to reflect a new business era. Customers have changed fundamentally since the pandemic, making more informed choices about where they spend their money, based on integrity and ease of use.
Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. You may be the first point of contact and work in any sector or organisation type.
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