You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
DurationYou will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
You will gain an understanding of the impact of customer service on the organisation’s reputation, and the importance of the organisational policies and procedures in place and how they affect the service deliverer.
Modules:
Expect state-of-the-art learning spaces and outstanding support alongside exceptional teaching and unique industry connections, as part of every course at Hugh Baird College.
We deliver courses across an extensive range of provisions, from apprenticeships, to T-levels, A-levels, university level courses and adult learning, with dedicated campuses and employment-focused results.
We have a purpose-built, multi-million pound University Centre and a dedicated Sixth Form Centre at our South Sefton Campus. We also have a specialist hotel school and flagship restaurant, industry-focused hubs, and a unique enterprise village with a salon, florist, café and gym. All of our exceptional facilities are enhanced with the incredible personal support we offer to every one of our students.
The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital contacts may well lie with some of your least well-trained staff.
This one day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers.
This foundation level qualification is aimed at those working in a customer service environment to help improve the quality of the customer experience and gain customer loyalty.
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