You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
DurationYou will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
You will gain an understanding of the impact of customer service on the organisation’s reputation, and the importance of the organisational policies and procedures in place and how they affect the service deliverer.
Modules:
Expect state-of-the-art learning spaces and outstanding support alongside exceptional teaching and unique industry connections, as part of every course at Hugh Baird College.
We deliver courses across an extensive range of provisions, from apprenticeships, to T-levels, A-levels, university level courses and adult learning, with dedicated campuses and employment-focused results.
We have a purpose-built, multi-million pound University Centre and a dedicated Sixth Form Centre at our South Sefton Campus. We also have a specialist hotel school and flagship restaurant, industry-focused hubs, and a unique enterprise village with a salon, florist, café and gym. All of our exceptional facilities are enhanced with the incredible personal support we offer to every one of our students.
By the end of this session drivers will have a better understanding of their role in delivering excellent customer service. They will also discuss the importance of taking a proactive approach, and understand the wide range of people who actually benefit from service excellence.
Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care
Learn to excel in customer service by mastering the dos and don'ts, refining communication skills, and adeptly handling challenging situations with empathy and composure.
Overview: the main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complai...
Course may be subject to change. This level 2 apprenticeship to become a customer service practitioner is designed to prepare you for customer service roles.
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