Customer Service (Level 2)

You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.

You will gain an understanding of the impact of customer service on the organisation’s reputation, and the importance of the organisational policies and procedures in place and how they affect the service deliverer.

Modules:

• Identify organisational standards, policies, and procedures
• Apply knowledge to solve customer queries and complaint
• Demonstrate written communication skills by accurately drafting messages and correspondence
• Describe communication and interpersonal skills required to deal with different customer
• Record and use customer information according to current legislation
• Create questions suitable for gathering customer feedback