Customer Service Practitioner Apprenticeship

More about the course

Are you passionate about working with customers? Do you want to forge a career in customer service?

This Customer Service Practitioner apprenticeship will support you in delivering high quality service to customers, including one-off or routine contacts, dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery and gaining insight through measuring customer satisfaction.

You will develop excellent customer service skills and behaviours, as well as product and/or service knowledge. You will provide service in line with your employer's customer service standards and strategy, and appropriate regulatory requirements.

Entry requirements

GCSE Grade 3 in English and maths

or

Functional Skills Level 1 in English and maths.

What will I achieve?

If you successfully complete this course you will receive an City and Guilds Level 2 Customer Service Practitioner Apprenticeship

How is the course taught?

• Day release in College and/or over Microsoft Teams

• Skills Trainer visits in the workplace and virtually for review and support

• Group work

• Case studies

• Discussions

How am I assessed?

• End Point Assessment

• Portfolio

• Portfolio interview

• Practical observation

• Professional discussion

English and Maths

English and maths is taught alongside this course, to help you enhance your skills and support with written work and through communication with customers.

Where can I progress?

On successful completion of this course, you could progress onto the Level 3 Customer Service Specialist Apprenticeship.