Customer Service Practitioner (Level 2)

This apprenticeship trains you to provide excellent customer service and can be applied to hundreds of job roles across a huge range of industries. You will ensure customers are dealt with in a positive, reliable and pleasant way by offering advice, answering questions and handling complaints. 

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

What you will learn

Knowledge:

• Knowing your customers
• Understanding the organisation
• Meeting regulations and legislation
• Systems and resources

Skills:

• Interpersonal skills
• Communication
• Influencing
• Personal organisation
• Dealing with customer conflict and challenge

Behaviours:

• Developing self
• Teamwork
• Being open to feedback
• Equality
• Presentation

Progression

• Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Entry Requirements

• Level 2: Level 1 English and Maths will be required to complete this apprenticeship. Level 3: GCSE Mathematics and English at Grade A-C/9-4 or Level 1 on the Literacy and Numeracy BKSB screening.

This is representative of the most common fees scenario, but actual fees can vary depending on a number of factors. Please contact us if you need more guidance.