This workshop develops and enhances the skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients.
DurationWithout attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering positive relationships with clients and customers, they create loyalty.
This workshop develops and enhances the skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients, and will practice the essential communication skills required for great customer service.
Some of the Topics Included:
At the end of this workshop, participants should be able to:
At the heart of our training materials and resources is a belief that everyone should be able to like where they work. We hope that the impact of our work ripples out into the world, inspiring learning and improving lives.
The first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
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