This workshop develops and enhances the skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients.
DurationWithout attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering positive relationships with clients and customers, they create loyalty.
This workshop develops and enhances the skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients, and will practice the essential communication skills required for great customer service.
Some of the Topics Included:
At the end of this workshop, participants should be able to:
At the heart of our training materials and resources is a belief that everyone should be able to like where they work. We hope that the impact of our work ripples out into the world, inspiring learning and improving lives.
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
Customer Service training is offered by Institute for Graphic Communications and Printability for all skill level. It is not what we offer or at what price but how we offer it that allows us to differentiate ourselves from the competition.
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
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