Customer Service Superstar

This course is specifically designed to equip front-line employees in the service industry with a competitive edge in providing superior guest service. Participants will understand their role in an organization and the expectation of their employers in serving customers well.

Topics Covered

The service personal

• Participants will understand their role in an organization and the expectation of their employers in serving Customers well.

How to create a competitive edge using C.A.R.E

• Understanding your Product and its features and using it to create a unique selling point.

Who are our customers

• Explains more on the role of both the Internal and External Customers and how to build a sustainable internal customer focus Team first is essential in retaining repeat business from External Customers.

Building a corporate image through 5 star customer service

• Explains about the importance of Branding your organization and yourself as a preferred choice and as a STAR in your customer’s eyes.

Interpersonal communication

• Understanding the Communication sensitivities when communicating with Customers.

Customer service telephone skills

• Explains the etiquettes of handling Customers and using the correct salutations in creating an impression.

Handling customer complains

• If dealt well complains can be an opportunity to create a positive outcome. The personals methods of handling recognizing the emotions and dealing with the feelings will be explained. 

Target Audience

• ​Front-line practitioners serving customers.
• Staff who have to deal directly with customers in any business which has a customer service dimension.

Methodology

• ​Group Exercises
• Games
• Video Presentation