The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
DurationThe KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
Our intention is that training should be proactive, enjoyable, engaging and useful. We take a stand against dull, jargon-heavy and policy-heavy sessions – that turn training into something participants feel they have to do, rather than want to do.
The KONA Group’s customer service training programmes have a core framework, but are adaptable to any sector. Our KONA Group workshops are designed to be practical and interactive. This gives each of our team the flexibility to deliver your programmes in a style and format that is personal to them and your organisation.
The KONA Group customise every Training and Coaching program to our client’s strategy, industry, market and people. Every workshop is facilitated by experienced professionals, all who have run businesses, managed teams and built a Pipeline.
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