The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
DurationThe KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
Our intention is that training should be proactive, enjoyable, engaging and useful. We take a stand against dull, jargon-heavy and policy-heavy sessions – that turn training into something participants feel they have to do, rather than want to do.
The KONA Group’s customer service training programmes have a core framework, but are adaptable to any sector. Our KONA Group workshops are designed to be practical and interactive. This gives each of our team the flexibility to deliver your programmes in a style and format that is personal to them and your organisation.
The KONA Group customise every Training and Coaching program to our client’s strategy, industry, market and people. Every workshop is facilitated by experienced professionals, all who have run businesses, managed teams and built a Pipeline.
Sales And Customer Service training is offered by Drake Training. Drake Training and our partners provide customized training covering the full suite of Microsoft Desktop Applications at Foundations, Intermediate and Advanced Levels.
This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
In the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.
In this course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
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