The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
DurationThe KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
Our intention is that training should be proactive, enjoyable, engaging and useful. We take a stand against dull, jargon-heavy and policy-heavy sessions – that turn training into something participants feel they have to do, rather than want to do.
The KONA Group’s customer service training programmes have a core framework, but are adaptable to any sector. Our KONA Group workshops are designed to be practical and interactive. This gives each of our team the flexibility to deliver your programmes in a style and format that is personal to them and your organisation.
The KONA Group customise every Training and Coaching program to our client’s strategy, industry, market and people. Every workshop is facilitated by experienced professionals, all who have run businesses, managed teams and built a Pipeline.
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
Great customer service is at the core of a successful business whether it is a small or a large enterprise
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
This course equips you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events and commercial cookery.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
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