The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
DurationThe KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
Our intention is that training should be proactive, enjoyable, engaging and useful. We take a stand against dull, jargon-heavy and policy-heavy sessions – that turn training into something participants feel they have to do, rather than want to do.
The KONA Group’s customer service training programmes have a core framework, but are adaptable to any sector. Our KONA Group workshops are designed to be practical and interactive. This gives each of our team the flexibility to deliver your programmes in a style and format that is personal to them and your organisation.
The KONA Group customise every Training and Coaching program to our client’s strategy, industry, market and people. Every workshop is facilitated by experienced professionals, all who have run businesses, managed teams and built a Pipeline.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...
Great customer service is at the core of a successful business whether it is a small or a large enterprise
Customer Service course is offered by Indus Institute Pty. Our trainers have worked previously in industry within Australia and overseas thus enabling them to enrich your learning experience. Our training is delivered through our world class learning management system.
Whether you are an independent consultant working with multiple clients or working for a B2B or B2C products and/or services company or an executive or manager dealing with irate customers – your common denominator here is the customer.
Customer Service Management Courses are offered by Priority Management.
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