The customer service team is now becoming one of the largest teams in all large corporations with people catering to clients through home visits, remote assistance and telephonic guidance.
DurationThe customer service team is now becoming one of the largest teams in all large corporations with people catering to clients through home visits, remote assistance and telephonic guidance. These team members have to be provided with Customer Service training that will enable them to cater to customer expectations.
Ripples Learning is a renowned company in the Learning and HR services space. Ripples Learning offers some of the best Customer Service training programs that are based on extensive research of the industry, customers, feedback and complaints.
Ripples Learning has worked with a wide variety of industries and has the knowledge and experience of what the nuances of these industries are.
A customer service training program created for the telecom industry is very different from the customer service training imparted to an FMCG company. Not only is it important to understand the business but also very important to understands current trends and technology.
Ripples Learning’s customer service training programs are very practical and easy to apply. They contain real life scenarios built in, in the form of role-plays and case studies to help learners understand the behaviours to be implemented for achieving customer satisfaction.
The fast-paced changes in the business world over the last two decades have made learning and development indispensable to organizations. There has been exponential growth.
in the south-east Asian corporations both in terms of the numbers of people and in the nature of work. This has lead to large-scale hiring, which in turn, brought in challenges of quality of workforce and productivity.
More people also meant diversity in personality types, cultures, mindsets, preferences and many other aspects. The opportunities for employees increased and to be able to use these opportunities people needed to upgrade their skills and competence.
Customer Service Excellence course is offered by GVT Academy.
Anexas offers Customer Service Excellence training and consulting to corporates to Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing and much more.
Telephone And Communication Etiquette course is offered by Aman The Training Solution. They are entrusted with identifying the needs of the training programs and making them available for the workforce.
This program will also be of interest to information technology support employees, retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.
Telephone Etiquette training is offered by Indian Institute of Training and Development (IITD).Our leading edge approach of training and professional education includes workshops, professional education, executive coaching, hand-holding and customized training material created to suit the needs of ...
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