The customer service team is now becoming one of the largest teams in all large corporations with people catering to clients through home visits, remote assistance and telephonic guidance.
DurationThe customer service team is now becoming one of the largest teams in all large corporations with people catering to clients through home visits, remote assistance and telephonic guidance. These team members have to be provided with Customer Service training that will enable them to cater to customer expectations.
Ripples Learning is a renowned company in the Learning and HR services space. Ripples Learning offers some of the best Customer Service training programs that are based on extensive research of the industry, customers, feedback and complaints.
Ripples Learning has worked with a wide variety of industries and has the knowledge and experience of what the nuances of these industries are.
A customer service training program created for the telecom industry is very different from the customer service training imparted to an FMCG company. Not only is it important to understand the business but also very important to understands current trends and technology.
Ripples Learning’s customer service training programs are very practical and easy to apply. They contain real life scenarios built in, in the form of role-plays and case studies to help learners understand the behaviours to be implemented for achieving customer satisfaction.
The fast-paced changes in the business world over the last two decades have made learning and development indispensable to organizations. There has been exponential growth.
in the south-east Asian corporations both in terms of the numbers of people and in the nature of work. This has lead to large-scale hiring, which in turn, brought in challenges of quality of workforce and productivity.
More people also meant diversity in personality types, cultures, mindsets, preferences and many other aspects. The opportunities for employees increased and to be able to use these opportunities people needed to upgrade their skills and competence.
The important aspects of phone etiquette involved in our telephone etiquette and soft skills training have a major impact on customers. The displayed business in organizations is a sign of the desire of the telephone etiquette staff and the ability to help customers efficiently – both int...
Telephone Skills & Etiquette course is offered by Prime Step. To enhance professionalism among employees and represent the brand effectively in the market, ‘soft skills training’ has been identified as the key factor.
Telecommunications are a very important part of business today. A caller forms an impression about the organization or person he/she calls in the first five seconds of the call. How the telephone is received is critical to the image of the person/organization.
Telephone Etiquette course is offered by Etiquellz. Importance of Voice Modulation, Call Handling and their Techniques.
Fundamentals Of Customer Experience course is offered by Career College. The emblem of Career College lays emphasis on the all-round development of students. Our commitment to transforming them into compatible, confident individuals as well as humble and responsible citizens of India.
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