The customer service team is now becoming one of the largest teams in all large corporations with people catering to clients through home visits, remote assistance and telephonic guidance.
DurationThe customer service team is now becoming one of the largest teams in all large corporations with people catering to clients through home visits, remote assistance and telephonic guidance. These team members have to be provided with Customer Service training that will enable them to cater to customer expectations.
Ripples Learning is a renowned company in the Learning and HR services space. Ripples Learning offers some of the best Customer Service training programs that are based on extensive research of the industry, customers, feedback and complaints.
Ripples Learning has worked with a wide variety of industries and has the knowledge and experience of what the nuances of these industries are.
A customer service training program created for the telecom industry is very different from the customer service training imparted to an FMCG company. Not only is it important to understand the business but also very important to understands current trends and technology.
Ripples Learning’s customer service training programs are very practical and easy to apply. They contain real life scenarios built in, in the form of role-plays and case studies to help learners understand the behaviours to be implemented for achieving customer satisfaction.
The fast-paced changes in the business world over the last two decades have made learning and development indispensable to organizations. There has been exponential growth.
in the south-east Asian corporations both in terms of the numbers of people and in the nature of work. This has lead to large-scale hiring, which in turn, brought in challenges of quality of workforce and productivity.
More people also meant diversity in personality types, cultures, mindsets, preferences and many other aspects. The opportunities for employees increased and to be able to use these opportunities people needed to upgrade their skills and competence.
Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.
Telephone operators and receptionists are always in demand in any location and empowered by knowledge of EPABX and Fax systems, this is a skill that virtually guarantees employment.
Certificate In Call Center Training Course (Voice base) is offered by Gandhi Institute Of Technical And Management. Gandhi Institute Of Technical And Management –Board for Vocational & Skill Development (GITAM-BVSD) was established under act 1882, Government of National Capital Territory of Delhi...
In the life of a sales professional (or even other departmental personnel) getting challenging customers is inevitable. But not knowing how to manage the situation and come out of it with dignity, grace and a repaired relationship is not acceptable.
Certificate In Tele Communication  is offered by NIED Education for all skill level.Â
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